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From the Blog

January 18, 2017 by Robert McClenathan
The Cloud in 2017: Positive Changes, but Misconceptions Linger
The cloud remains an exciting frontier that is transforming business, communication, and collaboration. General awareness of the cloud is increasing at an exponential rate, and at this point, most individuals have some experience with a cloud-based...
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January 9, 2017 by ShoreGroup
Hybrid Cloud Doesn't Mean Half-bad Cloud
Ever notice how people tend to shudder every so slightly at the word “hybrid”? It seems as though the word carries a connotation that if something is a hybrid, it is inherently “half bad.” There are plenty of examples to fuel this sentiment. Hybrid...
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January 6, 2017 by John Winters
Channel Choice is Key to Contact Center Success
You're about to order your morning cup o' joe. A tall, nonfat latte with caramel drizzle -- the same treat you start every morning with. As you approach the counter today, however, you realize the balance on your Starbucks account is down to mere p...
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December 16, 2016 by ShoreGroup
Auditing Your Cloud Strategy Can Ensure A Just Right Fit
As cloud computing becomes more pervasive and as companies move to the next generation of cloud services which bring the focus out of the back office and to the end user, the importance of understanding the organization's total application utilizat...
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