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Find out how ShoreGroup unleashes business value for leading enterprises, service providers, and government agencies.
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Comprehensive IT Lifecycle Services

Align IT strategy and business goals with the help of our business and technology experts.
Flexible, robust, secure and cost-effective IT network designs that unlock technology value.
Proven project methodologies that deliver on target, on time and on budget.
Proactive ITIL incident, problem and change management services that maximize availability and performance.
Continuously enhance the operational capabilities and business value of your service delivery infrastructure.
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Contact Centers

Turn your contact center into a customer loyalty powerhouse. ShoreGroup is the recognized leader in Cisco contact center consulting, design, implementation and management. We have successfully rolled out hundreds of new contact centers and contact center upgrades for our clients, including some of the largest multichannel contact centers in the world.
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Communicate, collaborate and create – anytime, anywhere, and on any device. Our unified communications solutions leverage industry-leading Cisco technology to connect your business efficiently and reliably. ShoreGroup has built and managed some of the most capable unified communications networks in the world, totaling more than 1 million endpoints.
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Data Centers

Faster, stronger, more agile. ShoreGroup transforms your data center, taking it to unprecedented levels of efficiency, availability, performance and cost-effectiveness. We are experts in data center design, optimization and management, with comprehensive real-world experience of virtualization, hybrid cloud, unified computing, and other leading-edge data center technologies.
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"A 15 year partnership based on trust and integrity, with an unwavering commitment to customer satisfaction"
Chris Maitner, Vice President, IT Operations at GAF Corporation

From the Blog

November 17, 2016 by Charles Lucot
Attitudes Toward Cloud Collaboration Tools Continue to Evolve
Boston, Massachusetts -- February, 2006 I’m standing in a makeshift data room; a closet on the third floor in an unassuming office building at 10pm on a Friday. Mounting two Cisco 7815 MCS servers is normally an easy solo task, however a few employ...
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November 11, 2016 by Dan Giatrelis
Contact Center Implementation Is Only the First Step
Optimizing a contact center environment can be challenging, but Day 2 planning is essential for long-term success. ShoreGroup can provide system monitoring, consult on the best approaches, design solutions, and implement them.  This full lifecycle ...
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October 24, 2016 by Anthony Iovino
IP Network Migration and the Future of Local Broadcast News
Digital technology is transforming business activities across a vast spectrum of industries from medicine to the media. The communication industry in particular is migrating away from aging analog communications platforms toward digital services ba...
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October 18, 2016 by Susan Andersen
The Connected Digital Experience – NOT!
I recently attended the Cisco Americas Customer Care Sales Summit, a two-day conference for Cisco partners.  The focus was on  The Connected Digital Experience, an area where Cisco is making strides with technology solutions that bridge the gap bet...
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