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Find out how ShoreGroup unleashes business value for leading enterprises, service providers, and government agencies.
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Comprehensive IT Lifecycle Services

Align IT strategy and business goals with the help of our business and technology experts.
Flexible, robust, secure and cost-effective IT network designs that unlock technology value.
Proven project methodologies that deliver on target, on time and on budget.
Proactive ITIL incident, problem and change management services that maximize availability and performance.
Continuously enhance the operational capabilities and business value of your service delivery infrastructure.
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Contact Centers

Turn your contact center into a customer loyalty powerhouse. ShoreGroup is the recognized leader in Cisco contact center consulting, design, implementation and management. We have successfully rolled out hundreds of new contact centers and contact center upgrades for our clients, including some of the largest multichannel contact centers in the world.
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Communicate, collaborate and create – anytime, anywhere, and on any device. Our unified communications solutions leverage industry-leading Cisco technology to connect your business efficiently and reliably. ShoreGroup has built and managed some of the most capable unified communications networks in the world, totaling more than 1 million endpoints.
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Data Centers

Faster, stronger, more agile. ShoreGroup transforms your data center, taking it to unprecedented levels of efficiency, availability, performance and cost-effectiveness. We are experts in data center design, optimization and management, with comprehensive real-world experience of virtualization, hybrid cloud, unified computing, and other leading-edge data center technologies.
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"A 15 year partnership based on trust and integrity, with an unwavering commitment to customer satisfaction"
Chris Maitner, Vice President, IT Operations at GAF Corporation

From the Blog

October 18, 2016 by Susan Andersen
The Connected Digital Experience – NOT!
I recently attended the Cisco Americas Customer Care Sales Summit, a two-day conference for Cisco partners.  The focus was on  The Connected Digital Experience, an area where Cisco is making strides with technology solutions that bridge the gap bet...
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October 6, 2016 by ShoreGroup
What Is Digital Transformation?
Digital transformation has been defined as “the profound and accelerating transformation of business activities, processes, competencies, and models to fully leverage the changes and opportunities of digital technologies and their impact across soc...
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September 22, 2016 by Chris Klardie
Three Strategies for Driving Call Center Customer Satisfaction
We live in an exciting time of rapid digital innovation that has changed the way organizations and customers do business. Call centers have the opportunity to embrace brand new channels and methods of communication with customers and significantly ...
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September 19, 2016 by Ray Johansen
The Who, What, Where, When & Why of Information Security
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