WHO WE ARE
WHAT WE DO

IT Operation Management & Support – Driven by Results


ShoreGroup provides software and networking management service solutions to major enterprises, cloud and hosted solution providers, and government agencies. It helps organizations reduce IT operating costs and increase their systems availability while optimizing their unified communications, contact center, virtualized data center and network assets.

Improving IT Operation Performance

  • 97% Customer Retention
    Your assurance of service success and value
  • 100,000 to 1 event reduction
    Automation filters out the noise to reveal only real issues requiring attention
  • 94.5% Proactively Determined Events
    Know the presence and cause of issues immediately without manual discovery (industry avg is 26%)
  • 91% First Time Fix Rate
    Reduces business disruption caused by repeat occurrences