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CaseSentry's Availability Management application supports a comprehensive set of integrated service enablement capabilities. From basic management to more sophisticated monitoring and testing capabilities, such as generating "synthetic" calls though your IP Telephony systems, processing automated mail transactions through an email application, and measuring web-site response through simulated access and transactions, CaseSentry's capabilities provide the most comprehensive management landscape.
CaseSentry's Event Processing engine and programmable decision logic filters, correlates, and validates systems and network events identified through status monitoring. With CaseSentry only valid events generate alerts, maximizing the value, utilization and benefits derived. When a fault or event is verified, the application conducts further analysis to determine the root cause of the problem, eliminating downstream alarms that can divert busy resources from resolving real system and network issues.
Network status details are provided through a series of comprehensive console, map and table views, ensuring maximum visibility and support group responsiveness. Events also systematically generate or update cases within CaseSentry's Service Management application, providing the ideal process for managing and tracking problem resolution.
Key features of CaseSentry's Availability Management application include:
- Fault Management
- Status Monitoring
- Event Processing & Validation
- Root Cause Analysis
- Event Correlation
- Flap Detection
- Dependency Visibility
- AutoCase Generation & Updates
- Quality of Experience Management
- Performance Management
- EKG Performance Monitoring
- Performance Graphs & Trending
- Thresholds with Policy-based Notification
- Key Performance Indicator (KPI) Reports
- Status Displays
- System Consoles
- Status Table
- Network Map
- Summary View
- Entity Manager 3-Gen Map
- CaseSentry Entity Manager
- Application-specific Management Solutions
- Status
- 3-Gen Map
- Diagnostics & Support Tools
- AutoCase Visibility
- Assets
- File Repository
- Config Files
- Documents
- Service Guidelines
- Discovery
- Event Processing Logs
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