Cisco IP Telephony/Network Engineer

Requisition Number12004
TitleCisco IP Telephony/Network Engineer
StatusFull-time
City, StateSyracuse, NY (Will consider telecommuting for the right candidate)
Candidate QualificationsShoreGroup is expanding its Cisco IPT/Network Practice and is actively seeking candidates who have demonstrated progressive experience in troubleshooting IPT/network issues, providing customers with problem management/root cause analysis, and act as an escalation point for advanced Cisco IPT and network issues.
Job Duties and/or Responsibilities
  • Broad experience in troubleshooting isuses with the following is a must:
    • Cisco Unified Communications Manager 5.x and above
    • Cisco Unity
    • Cisco Voice Gateways/Gatekeepers
  • Candidate must have basic kknowledge in troubleshooting the following:
    • Cisco Router and Switch methodologies
    • Cisco Wireless Networks
    • Cisco Security Products (ASA, MARS, etc.)
  • Ability to work:
    • With little direction
    • Weekends and non-normal business hours
    • In a fast paced environment and manage multiple issues simultaneously
    • Well within a team
Knowledge and/or Skill Requirements
  • Strong technical, client and customer relations skills
  • Strong problem management skills
  • Minimum 3 years' experience required with troubleshooting:
    • Cisco CallManager 5.x and above
    • Cisco Unity
    • Voice Gateways/Gatekeepers
  • Minimum 1 year experience preferred with troubleshooting:
    • Cisco routing and switching protocols (IOS-based)
    • Cisco Wireless technology
    • Cisco security devices and protocols
    • Knowledge of the following is a plus

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