Today's contact centers are the lifeblood of your company, so dealing with your clients in a direct and effective manner can add exponentially to your company's bottom line. But having just a call center today is not enough. By adding converged voice and data solutions that heighten your competitive advantage and provide your customers with unparalleled service options, you can transform your call center operations into a complete customer interaction center.

Who do you trust to make the transformation to your converged voice and data solutions? ShoreGroup is the answer. We are the acknowledged experts in customer contact centers. ShoreGroup is a converged network and contact center solutions provider that has the expertise, experience and resources to assist you in building and managing your contact center. ShoreGroup's experienced professionals can assist you with every aspect of the business-critical contact center applications on your network, allowing you to deliver new services with ease.

ShoreGroup is a Cisco Systems Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) and Intelligent Contact Management (ICM) Advanced Technology Provider (ATP). Our selection as an ATP - a Cisco program that recognizes expertise in sophisticated technologies and is available to elite partners by invitation only - acknowledges ShoreGroup's expertise in delivering advanced contact center solutions.

ShoreGroup's experts possess the real-world experience needed to ensure the success of your contact center throughout every phase of its lifecycle: Planning, Design, Implementation, Operation, and Optimization (PDIOO).