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Cisco's Unified Communications portfolio is a comprehensive array of powerful, enterprise-class solutions — including IP Telephony, Unified Messaging, IP video and audio conferencing, and contact center — that is enabled by Cisco AVVID (Architecture for Voice, Video and Integrated Data). Cisco's IP Telephony provides a way for you to extend consistent communication services to all your employees, whether they are located in corporate headquarters, at branch offices, or working remotely. IP Telephony transmits voice communications over a network using open-standards-based Internet Protocol. Cisco's IP Telephony solutions increase an organization's competitive advantage and deliver measurable return on investment (ROI) by improving efficiency, boosting productivity, reducing operational expenses and enhancing customer loyalty.
Cisco IP Telephony consists of a suite of IP-based hardware and software products, including IP phones, media processing devices, voice-over-IP (VoIP) gateways and multimedia applications. This suite of solutions scales from small sites or branch offices to large, multi-site enterprise deployments and can integrate with existing systems to streamline your migration to a full Unified Communications environment and protect your technology investments.
Cisco Unified Communications solutions facilitate efficient and effective interaction between employees, business partners and customers, while providing the foundation for a collaborative workforce. By promoting greater levels of collaboration, these solutions can help organizations exceed customer expectations, outpace their competitors, and realize a measurable return on investment.
Cisco Unified CallManager call processing products provide cost-effective, highly reliable call processing and extend Cisco Unified IP Telephony features and functions to packet telephony network devices including IP phones, media processing devices, voice-over-IP (VoIP) gateways and multimedia applications. It is a scalable, distributable, and highly available enterprise IP telephony call-processing solution.
Additional services such as unified messaging, multimedia conferencing, collaborative contact centers, and interactive multimedia response systems are made possible through Cisco Unified CallManager open telephony APIs.
Cisco Unified IP phones lead the IP communications device market and provide a complete portfolio with ease of use, superior audio quality, accessibility for people with disabilities, ergonomic physical design, and advanced productivity services and features. The portfolio includes options for uses from the company lobby to the manufacturing floor to the executive suite, at home, on the road, or in branch office.
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