Current Job Openings

Job Title:  CVP Engineer

Status:  Full-time

Job Location:  New York City, NY

ShoreGroup is expanding its Contact Center practice and is actively seeking candidates who have demonstrated progressive experience in the design, build, deployment and project management of contact center solutions.

Job Duties and/or Requirements:

• Broad experience with Cisco CVP standalone and enterprise configuration, troubleshooting and change management for large multi-site CVP deployments
• Experience in the design, configuration, testing and deployment of CVP applications and media including TTS, ASR and Audium/Cisco Design Studio applications
• Skills should include: conducting assessments of message flow, configuration and application script assessments and redesign, as part of re-engineering an existing CVP environment
• Experience in CVP operations including:
  • Debugging script routing and reporting errors
  • Experience in conducting moves, adds and changes for queue and forward and self-service CVP models
• Experience with the design, configuration, build and testing of standalone and ICME controlled CVP instances including: Unified CVP Server, CVP Operations Console Server
• A working knowledge of the following components, which are required for a complete CVP solution:
  • Cisco Ingress Voice Gateway
  • Cisco Voice XML Gateway
  • Cisco Egress Gateway
  • Cisco Unified Communications Manager (CallManager)
  • Cisco Media Server
  • Third-Party Automatic Speech Recognition (ASR) and Text-to-Speech servers
  • Voice gateways/VXML servers, call control servers, application servers, text-to-speech and ASR servers
• Experience with both H.323 and SIP call control for CVP
• CVP-I and CVP-D training is highly desirable
• Additional experience with Cisco reporting, CTI OS, UCCE, ICME scripting, and outboud is considered a plus

Knowledge and/or Skill Requirements:

• Strong technical, client and people management skills
• Minimum 6 years experience in design, implementation or engineering lead roles for large Cisco multi-site contact centers
• Experience as a lead engineer or team lead
• Ability to create requirements and project specifications and estimate professional services hour and resource requirements