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CaseSentry Systems Management
Service Advantage
  • Implementation Services
  • Support Services
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    Implementation Services

    Manageability assessment & consultation
    • Discovery
    • Audit
    • Determination of optimal management coverage
    Support Process assessment & consultation
    • Service coverage required to support your environment
    • Workgroup structure
    • Determination of optimal support processes
    Implementation of system software & application
    Burn-in of appliances to ensure reliability
    Complete system and application configuration
    • Availability Management
      • Management Database
      • Event Decision Logic
      • System Consoles
      • Status Maps & Tables
      • Groupings
      • Categories
    • Service Management
      • User Database
      • Support Process
        • Case Handling
        • Notification Policy
        • Escalation Policy
    • Workflow Automation
    • Service Level Management
      • Reports Configuration
        • Availability
        • Key Performance Indicators (KPI)
        • Service Level Agreement (SLA) Manager
    Appliance installation and network connectivity at customer site
    Training





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