Service Advantage

   Implementation Services

   Support Services

Manageability assessment & consultation

• Discovery
• Audit
• Determination of optimal management coverage

Support Process assessment & consultation

• Service coverage required to support your environment
• Workgroup structure
• Determination of optimal support processes

Implementation of system software & application

Burn-in of appliances to ensure reliability

Complete system and application configuration

• Availability Management
  • Management Database
  • Event Decision Logic
  • System Consoles
  • Status Maps & Tables
  • Groupings
  • Categories
• Service Management
  • User Database
  • Support Process
    • Case Handling
    • Notification Policy
    • Escalation Policy
• Workflow Automation
• Service Level Management
  • Reports Configuration
    • Availability
    • Key Performance Indicators (KPI)
    • Service Level Agreement (SLA) Manager

Appliance installation and network connectivity at customer site

Training