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Organizations are developing a strategic vision for the future of their telecommunications network. IP Telephony communications solutions serve as a way to extend solid communication services to your customers and business partners — connecting them with your employees who can be located at corporate headquarters, branch offices, or any remote location. The vision for any new communications solution should be integrated directly to your business process and operations — instead of creating a disparate telecommunications island.
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Who do you trust to move your organization to the full advantage that Unified Communications solutions can offer? ShoreGroup, the acknowledged expert and leader in the IP Telephony field, is the answer. ShoreGroup is a converged network and IP Telephony solutions provider at the vanguard in offering a complete lifecycle of services — from planning and design, to implementation, maintenance and management of Unified Communications applications
— that use voice, video, data and existing enterprise business applications in new ways to reduce costs, boost productivity,
increase profitability and enhance customer loyalty.
ShoreGroup's experienced professionals can assist you with every aspect of the business-critical IP Telephony applications on your network, allowing you to deliver new services with ease.
ShoreGroup is a Cisco Systems Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise and Intelligent Contact Management (ICM) Advanced Technology Provider (ATP). Our selection as an ATP — a Cisco program that recognizes expertise in sophisticated technologies and is available to elite partners by invitation only — acknowledges ShoreGroup's expertise in delivering advanced IP Telephony solutions.
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Expert engineers in ShoreGroup's Customer Service Center draw on their extensive knowledge to support your IP Telephony environment. As a Cisco ATP and Partner Voice Service Offering (PVSO) partner, our fully qualified staff is certified to provide the quality Level 1 & 2 support that you need to maintain the optimal efficiency of Cisco's Unified Communications and IP Contact Center solutions.
CallManager integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications; KPML and RFC 2833 support for DTMF; TLS and Digest Authentication for security; seamless protocol inter-working between SIP, H.323, MGCP, SCCP, TAPI/JTAPI; RSVP support for topology-aware Call Admission Control, and much more…
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