Your mission-critical IT infrastructure supports customer engagement, collaboration and a wide range of key business services. When it fails or performs poorly, there’s no time to waste – you need to identify and resolve the problem right away.
However, getting to the root cause of IT issues is an arduous challenge. IT infrastructure is incredibly complex and interconnected, with applications and IT devices interacting with one another in innumerable ways. Disentangling issues takes an enormous amount of time, resulting in extended service outages and serious business impacts.