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When a mission-critical business service or other part of your IT infrastructure goes down, it has to be fixed right away. It doesn’t matter that it’s the middle of the night – when the alarm bells ring, there’s no waiting for morning. However, providing an in-house Network Operation Center and 24x7 engineering coverage is incredibly expensive, and it’s difficult to recruit and retain the experts that are needed to get your systems and applications back up and running.
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The ShorePatrol Monitor & Remediate Service is the solution. It delivers 24x7 remote Network Operation Center and engineering coverage for on-demand break/fix remediation. It includes seamless proactive monitoring, incident management and remediation services. Our expert engineering staff is certified in all aspects of your technology environment, and follows ITIL incident management best practices to resolve issues promptly.

With the ShorePatrol Monitor & Remediate Service, you also get:

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An assigned Customer Care Advocate (CCA) who works closely with your team, providing a point of contact that knows your business and processes. Ongoing communications, as well as quarterly business reviews, will drive continuous improvement in network availability and performance.
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Optional integration between the Optanix Platform and your own event management solution, providing seamless technology and support visibility.
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Optional simple change management services.
For more information on the ShorePatrol Monitor & Remediate Service, talk to us today.
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