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Contact Centers
ShoreGroup is a globally recognized leader in contact center solutions. We transform your contact center strategy, delivering business and technical insights that turbocharge your customer interactions. We also provide industry-leading system design and implementation services, as well as cost-effective managed services that transform the reliability and performance of your contact center platform.
Contact Centers
ShoreGroup is not just another contact center services provider. We have an unmatched track record across hundreds of contact center customers, including some of the largest networked contact center environments in the world. We have particular expertise with Cisco Unified Contact Center and Cisco Customer Voice Portal (CVP) solutions as well as omni-channel solutions. For both CVP and Cisco Unified Contact Center Enterprise (UCCE), we are part of the Cisco Authorized Technology Provider (ATP) Program – an exclusive invitation-only program designed to bring advanced Cisco technologies to market through select partners.

We offer a comprehensive range of contact center services, including:

Professional Services
Professional Services
ShoreGroup’s best-in-class consulting, design and implementation services let you get the most out of your contact center environment. We align your contact center roadmap with your business goals, create technology strategies that maximize your ROI, and drive robust implementations with proven methodologies that deliver on time and on budget. 
ShorePatrol Managed Services
ShorePatrol Managed Services
Our industry-leading range of managed services keep your contact center running smoothly. These services include 24x7 monitoring, incident management and remediation, change management, operations management, and ongoing business and technical optimization of your contact center infrastructure.
Hosting Services
Cloud Services
ShoreGroup can host your Cisco contact center within a robust cloud environment powered by Telespace and Cisco's world-class Quad Core Network™. We provide flexible hosting configurations – including a full SaaS option available via a cost-effective monthly subscription model, as well as hosting of your software in secure, redundant data centers.
To find out how ShoreGroup can transform your contact center into a customer satisfaction powerhouse, get in touch with us today.
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