ShoreGroup Announces Virtualization of CaseSentry Management Architecture

Power of ShoreGroup's CaseSentry platform is extended to virtualized management applications for large enterprises and service providers

NEW YORK, NY. July 21, 2010 — ShoreGroup, Inc., a premier unified communications and systems management solutions provider, today announced its new virtualized CaseSentry (vCS) management architecture. The vCS architecture enables CaseSentry's modular management components to be dynamically deployed as virtual machines throughout a service provider or enterprise environment to quickly and efficiently support evolving service and business requirements. With this announcement, ShoreGroup will now offer both vCS and appliance-based versions of CaseSentry.

The vCS architecture expands upon the current CaseSentry platform where distribution of management applications is achieved by way of dedicated servers. CaseSentry's management modules and patented processes, including health and performance polling, workflow applications, management data storage, reporting, and the FieldWatch management console can now reside as virtual machines anywhere within the enterprise or service provider's data centers. The vCS model introduces a multitude of seamless deployment modes, ranging from a single virtual instance that combines all CaseSentry management modules, to complete distribution of modules via virtual machines to meet the most demanding management or service requirements.

The virtualized CaseSentry architecture specifically targets the management requirements of large enterprises and service providers that are leveraging the many benefits of virtualization in the data center. vCS management modules can be quickly deployed within data centers as and where necessary to address immediate scalability, technology, service offering or geographical requirements without the constraints of deploying new hardware. vCS management modules may also be directly aligned with the client's virtualized applications and services, subscribing to the same policies that may exist for isolation and security. As new customers or services are activated, the configuration of existing management modules can easily be extended to new virtual machines to reduce deployment times and accelerate launches. The capabilities of the new architecture are further complemented as CaseSentry is offered through a software as a service (SaaS) model, providing the ability for enterprises and service providers to economically acquire management capacity and applications on-demand.

"ShoreGroup's clients are moving to virtualization and the Cisco Unified Computing System (UCS) as the means to build a strong Unified Communications, Contact Center and Collaboration services platform that supports both the flexibility and capability they need to achieve their business objectives," said Scott Kimmelman, Executive Vice President at ShoreGroup. "Traditional approaches to monitoring and management of legacy network and data center environments are ineffective, oftentimes leading the vital operational phase to be addressed as an afterthought, or in many cases not addressed at all. With virtualization, we have seen a change in the tide with enterprises, service providers, outsourcers and data center solutions manufacturers placing an emphasis on selection of a management platform that will support the dynamics of the new services they are delivering today, as well as into the future as their portfolio expands and changes. Our new vCS architecture combines the power of our patented management processes with building-block type flexibility that virtualization provides, enabling our clients to effectively deliver management coverage and support services across their virtualized services to maintain high-availability, and the end-customer experience they want to provide."

"The modularity that is inherent in the design of the CaseSentry architecture provides us with the flexibility to effectively address the most complex management environments," said David Lovy, ShoreGroup's Chief Engineer and lead designer of the virtualized architecture. "With our new architecture, we have now combined the power of our patented management processes, with the distributable capabilities of our core architecture, while fully leveraging all the benefits that can be derived through virtualization. The result is that we are now in a unique position of having our management applications running as virtual instances within the data center, where we can ideally manage virtual instances of Unified Communications, Unified Contact Center and Collaboration applications."

About ShoreGroup, Inc.

ShoreGroup delivers a complete portfolio of industry-leading management applications, maintenance solutions, professional services and products for Unified Communications networks. ShoreGroup develops innovative management applications on its dynamic CaseSentry® platform, eliminating the pitfalls of traditional management systems to enable IT, telecom and contact center support organizations to easily and effectively manage availability, performance, service levels and support processes for complex networked environments. The company's ShorePatrol™ Remote Management Service delivers the high-quality unified communications monitoring, maintenance and support that organizations rely upon to ensure the availability of their vital business processes.

ShoreGroup's professional service solutions provide leading consultation, design and implementation services for high-availability networks. The company's expertise in unified communications including IP Telephony/VoIP and IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable solutions that optimize business processes, communications, employee productivity and accessibility to enable organizations to derive the maximum business value from their information technology investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service portfolio is backed by solid industry credentials.

Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. CaseSentry®, ShoreGroup®, SG Logo®, ShorePatrol®, THE ART OF IT® and FieldWatch® are registered trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.