Expanded CaseSentry functionality
supports the management of Unified Communications on the virtualized Cisco Unified
NEW YORK, NY. August 10, 2010 — ShoreGroup, Inc., a premier unified communications and systems management solutions provider, today announced that its CaseSentry System Management platform now supports monitoring and management of Cisco's Unified Computing System. By extending management to the computing, networking and virtualization capabilities of Cisco's Unified Computing System (UCS), ShoreGroup's CaseSentry provides complete end-to-end visibility to the availability and performance of mission-critical Cisco Unified Communications and Unified Contact Center services that are deployed on the Cisco UCS platform. This announcement is a continuation of ShoreGroup's data center strategy, which includes the recent introduction of the company's virtualized CaseSentry (vCS) architecture that runs on the UCS platform.
While the shift from traditional
computing architectures to virtualization dramatically reduces the number of servers
and devices that organizations must purchase, deploy, operate and maintain, the
criticality of fault tolerance and effective management of availability and performance
becomes proportionally more significant. To meet these demands, the CaseSentry Systems
Management platform manages Cisco UCS through a powerful combination of its own patented
management capabilities, VMware management utilities, and the Cisco UCS Manager, which
provides centralized and embedded management of all software and hardware components of
the Cisco UCS across multiple chassis and thousands of virtual machines. Heterogeneous
monitoring and advanced incident analysis methodologies for Cisco UCS, data center,
network, and communication and collaboration applications enable CaseSentry to
systematically evaluate and correlate events across technologies, quickly determine the
root cause, and route the incident to the responsible workgroup for their immediate
attention. The result of CaseSentry's uniquely integrated and automated management
and workflow applications, together with its eBonding help desk integration, is unified
visibility into the operational state of the data center and network, improved resource
utilization and productivity, faster incident resolution times that reduces business
impact, and measurement of service levels being delivered.
"With the addition of Cisco
UCS to the growing portfolio of systems and applications managed by CaseSentry, the
capabilities our clients currently have in managing their Cisco unified communications
environment can now be extended into the data center," said David Lovy, Chief
Engineer at ShoreGroup. "The value of CaseSentry's ability to recognize and
analyze events from multiple sources and precisely determine the root cause becomes
even more valuable as the number and scope of inter-dependencies increases, and this
is certainly the case with virtualization. By managing across the technologies and
virtual instances, and applying its automated workflow processes, CaseSentry is the
governance portal that harmonizes the data center, storage, telephony, contact center
and network support workgroups to streamline the incident resolution process and
increase availability for mission-critical services."
"Service providers and
large enterprises are moving to Cisco Unified Computing and virtualization to
accelerate the delivery of new services, reduce their total cost of ownership, and
gain the ability to scale their resources in parallel with business demand," said
Scott Kimmelman, ShoreGroup's Executive Vice President. "This value
proposition is particularly compelling for the introduction and expansion of
unified communications and collaboration services, which has driven the demand for
CaseSentry's management capabilities to be extended to Cisco unified
communications and contact center solutions running in the virtualized environment.
Through heterogeneous management that includes the Cisco UCS hardware, virtualization,
applications and the network, CaseSentry provides our clients with the complete
visibility and control they need to monitor the service experience being delivered
architecture provides the powerful foundation from which a variety of systems and
application management capabilities are performed, including monitoring, diagnosing
and documenting problems that impact systems and processes within a complex network
environment. CaseSentry's Operational Services Automation (OSA) solution resides
on a single platform that contains the fully integrated service management, systems
management, change management and workflow automation capabilities that organizations
need to effectively manage and support their vital networked systems and applications,
unified communications, contact centers and complex end-to-end business process
transactions. CaseSentry is available as a comprehensive and cost-effective Software
as a Service (SaaS) solution that includes implementation, maintenance, change
administration and routine enhancements and upgrades. The CaseSentry platform is also
a core component to ShoreGroup's ShorePatrol Remote Management Service (RMS) and
other services offered by the company under OEM agreements with major worldwide network
equipment manufacturing and service organizations.
About ShoreGroup, Inc.
ShoreGroup delivers a complete
portfolio of industry-leading management applications, maintenance solutions,
professional services and products for Unified Communications networks. ShoreGroup
develops innovative management applications on its dynamic CaseSentry® platform,
eliminating the pitfalls of traditional management systems to enable IT, telecom and
contact center support organizations to easily and effectively manage availability,
performance, service levels and support processes for complex networked environments.
The company's ShorePatrol Remote Management Service delivers the high-quality
unified communications monitoring, maintenance and support that organizations rely upon
to ensure the availability of their vital business processes.
ShoreGroup's professional service
solutions provide leading consultation, design and implementation services for high-availability
networks. The company's expertise in unified communications including IP Telephony/VoIP and
IP contact centers, LAN/WAN, data center, telepresence, wireless and security produces manageable
solutions that optimize business processes, communications, employee productivity and accessibility
to enable organizations to derive the maximum business value from their information technology
investment. As a Cisco Gold Certified Partner with advanced specializations, ShoreGroup's service
portfolio is backed by solid industry credentials.
Cisco and Cisco Systems are registered trademarks of Cisco Systems, Inc. in the U.S. and certain other countries. CaseSentry®, ShoreGroup®, SG Logo®, ShorePatrol® and THE ART OF IT® are registered trademarks of ShoreGroup, Inc. All other marks are property of their respective owners.
August 10, 2010
The ShoreGroup Building
460 West 35th Street
New York, NY 10001