New York, NY – February 10, 2015 – ShoreGroup is pleased to announce that it is once again the recipient of the coveted Customer Satisfaction Excellence award from Cisco Systems. ShoreGroup achieved this recognition by delivering quality services that clients judged to be in the top percentile of satisfaction rankings, as determined during Cisco’s worldwide customer satisfaction assessment process. Cisco’s recognition of ShoreGroup for Customer Satisfaction Excellence is the highest distinction that can be achieved within the Cisco partner program.
“ShoreGroup’s unwavering commitment to service excellence and delivering the best customer experience is engrained in our employee training and CaseSentry management platform, the service processes we follow, and the daily interaction that our staff has with clients,” said James Firenze, ShoreGroup’s Vice President of Managed Services. “ShoreGroup builds and maintains a service partnership with its clients, and we have a vested interest in ensuring the availability and performance of the networks and applications they depend on. We’re very happy to have the client teams we work close with repeatedly rank our services so high in independent assessments. Their satisfaction, and the overall value that our customers derive from the service relationship, are the foundation for our industry-leading managed service renewal rate.”
As a primary contributor to the satisfaction of ShoreGroup’s customers, the ShorePatrol Managed Service combines the company’s expert engineering resources and CaseSentry management platform to provide industry-leading “Day 2” support for client networks. CaseSentry is a powerful support automation platform used to maintain high availability and service levels, enabling ShoreGroup to deliver immediate proactive response to remediate issues and minimize business disruption. Its applications include advanced monitoring, automated diagnosis, support automation and actionable analytics that optimize the management of mission-critical unified communications, data centers, contact centers and networks.
Press Contact:
Vanessa Kirchner-Leida I Digital Marketing Manager
ShoreGroup Solutions
(212) 364-6800
media-help@shoregroup.com
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