ShoreGroup's award-winning CaseSentry® Systems Management and ShorePatrol™ Operational Support Service solutions are available through our channel partner and OEM programs. Our solutions empower your organization to grow revenues, increase profitability and take customer satisfaction to new levels by offering the value-added services that clients require during the critical operational phase of their IT and converged communication investment.

CaseSentry contains a powerful fully-integrated suite of service management, workflow automation and systems management applications, providing the capabilities that support organizations need to manage all of their vital IT resources and the efforts that go into supporting them.

CaseSentry Systems Management channel opportunities abound at several levels, including the ability for service providers, manufacturers and VARs to:

• Resell the CaseSentry service solution
  
• Offer an OEM management solution that raises their brand awareness and identity
  
• Deliver customized capabilities that are tailored to a specific business area or managed technology
  
• Use CaseSentry as the platform to deploy profitable value-added remote operational support services for clients, without the major management system investment that is traditionally required before service start-up.

ShoreGroup will configure custom applications, management coverage and service processes that address your precise technology and program requirements, from basic monitoring of common equipment or applications to the most sophisticated and specialized requirements for managing complex or proprietary solutions.

Flexible delivery and deployment options range from your ownership of the installation, implementation and support process, to ShoreGroup providing complete turnkey solutions on your behalf. The resulting solution becomes an integral component in your value-added service and support strategy.

ShoreGroup's leading ShorePatrol Operational Support Service couples CaseSentry's service management, workflow automation and systems management capabilities with remote management, problem resolution and optimization services delivered through ShoreGroup's distinguished TAC organization.

Channel partners can quickly enter into the operational services arena through resale of ShorePatrol, providing their clients with the complete service solutions they need to keep their Cisco® IP Communications, IP Contact Center and advanced converged networks running in top form. ShorePatrol interacts directly with your support strategy, personnel and local service components to form a cohesive high-value support offering.

By becoming our partner, you can introduce and expand your service offerings quickly, providing management and operational services to your clients without the cost, labor investment and project risk that purchasing or developing management systems entail.

This comprehensive channel program includes the components you need to be successful in the managed services business. From sales and technical training to flexible pricing and support options, you will leverage a proven program that gets you into this business quickly. Our innovative service model allows channel partners to initially enter into this business at the level that best fits their requirements and current abilities, with ShoreGroup services available to assist them as needed to complete their service offering.