Service Advantage

Focus on managing your systems & network, not your management tools.

The CaseSentry Systems Management solution provides the capabilities you need to manage your complex systems and network effectively, delivered through an innovative service model that is effective, economical and easy to manage.

Organizations, ranging from medium-sized businesses to global enterprises, are experiencing the management success that CaseSentry provides. They realize the complete advantage that effective management provides by eliminating these all-to-common pitfalls of traditional "buy it and build it" systems management solutions:

• Application never completely implemented due to cost, complexity and inability to dedicate resources to the project
• No longer used as the IT group is not equipped to support it and keep it’s configuration current
• Does not meet the requirements of the staff that actually supports the managed environment
• Does not integrate into the organizations support process which minimizes its value and effectiveness
• Proliferation of disparate applications and tools does not provide a single end-to-end operational view

ShoreGroup's systems management experts provide complete support for installing, configuring and maintaining the CaseSentry management applications, allowing you to focus on the actual management of your environment and achieving results on the strategic initiatives that are key to the success of your organization.

Here is a summary of the significant advantages that CaseSentry has over the traditional methods of acquiring and deploying systems management applications:

Customer Criteria		Traditional Systems & Network Management Applications
1. Straightforward pricing and delivery model
2. Eliminates capital expenditures
3. Low-impact implementation
4. Fast deployment
5. Minimal integration effort
6. Low operational costs
7. Fast return on investment
8. No ongoing software maintenance and support fees
9. Requires no staff involvement to maintain the application
10. Requires no specialized staff or skill sets to use the application
11. Leverages knowledge resources dedicated to system management
12. Includes ongoing changes to configuration detail for managed devices and systems
13. Low customer risk
14. Service Level Agreement (SLA)

Following deployment, the ShoreGroup Service Center provides responsive, worry-free support every step of the way. This includes configuration changes, software upgrades, and off-site backup of the CaseSentry system. We work as an extension of your change control process to ensure that vital management coverage is kept in synchronization with the moves, additions and changes that frequently occur in your dynamic environment. Service Center personnel are available to assist you with any questions or concerns you may have relating to the management of the systems and applications in your network.

The CaseSentry appliance resides at your site, providing you fast secure access to the CaseSentry management portal from any standard browser. Experts at the ShoreGroup Service Center monitor, maintain and administer the CaseSentry application to guarantee trouble-free operation and results. Ongoing CaseSentry services include systems management guidance, management configuration additions and changes, and system backups.

From initial consultation through to CaseSentry deployment and delivery of ongoing support, our experts provide the complete guidance you need to face the challenges of managing today's environments, from basic networks to the most complex systems, applications and converged networks.