ShorePatrol Monitoring Services provide real-time 24x7x365 monitoring of your systems and network using ShoreGroup's award winning CaseSentry®, a sophisticated management solution that systematically monitors your network and provides real-time detection of fault and performance events. Located on your premises, CaseSentry serves as a secure support access portal with availability and performance views from the direct perspective of what your actual users and interrelated IT processes are experiencing.

Providing rapid detection, isolation and notification of issues requiring attention, the CaseSentry Systems Management solution is an integral resource for minimizing downtime and the resulting business impact it causes.

• Complete fault and performance management of devices, services and processes optimized for your specific environment

• Powerful built-in decision logic and root cause analysis capabilities ensure that only valid problems generate alerts, enabling ShoreGroup to apply immediate resources to the source of the problem

• ShoreGroup engineers are notified immediately of events requiring attention

• Integrated service management capabilities document and track maintenance tasks and service requests, providing complete visibility to the service delivery process

• Reporting capabilities provide comprehensive insight on service delivery, event handling and support responsiveness

As part of ShorePatrol, you may elect to implement the full capabilities of CaseSentry's availability management and service management applications to extend cohesive end-to-end management coverage to the systems and applications that you elect to internally support.

CaseSentry reports provide ShoreGroup's engineers visibility to Key Performance Indicators (KPI) and other critical operational metrics