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ShorePatrol Operational Support Services are delivered through a proven process methodology that has been honed from real-world experience and input from leading customer IT groups. It's our goal to be your partner and trusted advisor in the delivery of the quality support services your organization can count on. Our commitment for your satisfaction is not only demonstrated in each interaction — it's backed by a service level agreement.
From the time we initiate your customized ShorePatrol Service Delivery Plan
(SDP) to the configuration of the optimal CaseSentry management coverage, ShoreGroup's interactive deployment process guides you through each step.
Once ShorePatrol coverage is implemented, regular contact and dialog with you and your staff during the course of your subscription and routine management reviews ensure that the service is addressing your requirements and you are realizing the maximum value.
Your company doesn't need to be left stranded with critical systems and network outages that are not discovered until your business is impacted.
With ShorePatrol, You Are Never Alone.
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