Service Advantage

   Implementation Services

   Support Services

Ongoing access to the CaseSentry Service Center, providing complete system, administration & user support via:

• Telephone
• Email
• Cases

Systems & network management consultation

• Determination and configuration of management coverage for new and existing infrastructure

CaseSentry management coverage change administration

• Performed in concert with your moves, adds & changes - ensuring that management is kept synchronized with your current environment

Complete CaseSentry maintenance support

• Hardware
• Software
• Application

Feature enhancing software upgrades and maintenance releases