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Contact Center Executives
As a contact center executive, you face a constant balancing act. How do you maximize the value that your contact center delivers while driving efficiency and continuously lowering costs? How do you keep abreast of the latest multichannel and self-service technology to increase your reach and drive new customer engagement models? How do you ensure that your contact center is reliable, particularly in distributed contact center environments?
Connect Business and Technology

Connect Business and Technology

ShoreGroup delivers the business and technology insights you need to move your business forward. We are the industry’s leading contact center experts. We work with you to understand your business goals then apply our leading-edge technology expertise to keep you ahead of the curve. As part of Cisco’s Authorized Technology Provider program – an exclusive invitation-only program that brings advanced Cisco technologies to market through select partners – ShoreGroup offers you access to the latest Cisco Unified Contact Center capabilities, coupled with unparalleled expertise and an unmatched track record of successful delivery.
Deliver Rock-Solid Contact Center Performance

Deliver Rock-Solid Contact Center Performance

ShoreGroup manages some of the largest networked contact center environments in the world. Our ShorePatrol managed services keep your contact center running smoothly, delivering high availability and superior performance 24x7. With our advanced Optanix monitoring and root cause analysis technology, we proactively detect and diagnose 95% of contact center issues – and fix them before your customers are affected. And, when there is an issue, our Network Operations Center restores your service quickly and efficiently.
Reduce Operational Costs

Reduce Operational Costs

With ShoreGroup, you can reduce the ongoing cost of managing your contact center infrastructure. By combining extensive automation with a shared service model, we give you access to some of the industry’s foremost contact center experts – eliminating the need for you to hire dedicated resources. Many ShoreGroup customers reduce their management costs by up to 50% while still experiencing a dramatic increase in the quality of their contact center environment.
To discuss how ShoreGroup can transform your contact center, get in touch with us today.
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