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Comprehensive IT Lifecycle Services

Align IT strategy and business goals with the help of our business and technology experts.
Flexible, robust, secure and cost-effective IT network designs that unlock technology value.
Proven project methodologies that deliver on target, on time and on budget.
Proactive ITIL incident, problem and change management services that maximize availability and performance.
Continuously enhance the operational capabilities and business value of your service delivery infrastructure.
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Contact Centers

Turn your contact center into a customer loyalty powerhouse. ShoreGroup is the recognized leader in Cisco contact center consulting, design, implementation and management. We have successfully rolled out hundreds of new contact centers and contact center upgrades for our clients, including some of the largest multichannel contact centers in the world.
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Communicate, collaborate and create – anytime, anywhere, and on any device. Our unified communications solutions leverage industry-leading Cisco technology to connect your business efficiently and reliably. ShoreGroup has built and managed some of the most capable unified communications networks in the world, totaling more than 1 million endpoints.
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Data Centers

Faster, stronger, more agile. ShoreGroup transforms your data center, taking it to unprecedented levels of efficiency, availability, performance and cost-effectiveness. We are experts in data center design, optimization and management, with comprehensive real-world experience of virtualization, hybrid cloud, unified computing, and other leading-edge data center technologies.
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"A 15 year partnership based on trust and integrity, with an unwavering commitment to customer satisfaction"
Chris Maitner, Vice President, IT Operations at GAF Corporation

From the Blog

May 15, 2018 by Vanessa Kirchner-Leida
Are AI and Chatbots Overwhelming the Contact Center?
There are seemingly limitless options of technical innovations for today’s customer service agents. Having worked in a small contact center many years ago, I can appreciate how some of these highly intelligent tools could have helped me work more e...
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May 11, 2018 by Charles Lucot
News Flash: Cisco Spark is Now Cisco Webex
  What’s in a name? By now I’m sure you have heard the big news out of the Cisco collaboration camp, Cisco Spark is no more. Don’t panic, the worst part of this change is that your Cisco Spark t-shirts and socks are now a vintage collector's item a...
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May 4, 2018 by ShoreGroup
Q&A with ShoreGroup’s CEO on IT Infrastructure Management Directions
  In the second Q&A in our series, we asked ShoreGroup’s CEO, John McCarthy, about emerging trends in IT infrastructure management and operations.
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April 24, 2018 by ShoreGroup
Cloud Q&A on Contact Center and Collaboration with ShoreGroup's CEO
 Recently we interviewed John McCarthy, ShoreGroup's CEO, to discuss the Cloud's impact on contact center and collaboration.
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