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Find out how ShoreGroup unleashes business value for leading enterprises, service providers, and government agencies.
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Comprehensive IT Lifecycle Services

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Consult
Align IT strategy and business goals with the help of our business and technology experts.
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Design
Flexible, robust, secure and cost-effective IT network designs that unlock technology value.
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Implement
Proven project methodologies that deliver on target, on time and on budget.
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Operate
Proactive ITIL incident, problem and change management services that maximize availability and performance.
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Optimize
Continuously enhance the operational capabilities and business value of your service delivery infrastructure.
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Contact Centers

Turn your contact center into a customer loyalty powerhouse. ShoreGroup is the recognized leader in Cisco contact center consulting, design, implementation and management. We have successfully rolled out hundreds of new contact centers and contact center upgrades for our clients, including some of the largest multichannel contact centers in the world.
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Collaboration

Communicate, collaborate and create – anytime, anywhere, and on any device. Our unified communications solutions leverage industry-leading Cisco technology to connect your business efficiently and reliably. ShoreGroup has built and managed some of the most capable unified communications networks in the world, totaling more than 1 million endpoints.
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Data Centers

Faster, stronger, more agile. ShoreGroup transforms your data center, taking it to unprecedented levels of efficiency, availability, performance and cost-effectiveness. We are experts in data center design, optimization and management, with comprehensive real-world experience of virtualization, hybrid cloud, unified computing, and other leading-edge data center technologies.
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"A 15 year partnership based on trust and integrity, with an unwavering commitment to customer satisfaction"
Chris Maitner, Vice President, IT Operations at GAF Corporation

From the Blog

January 18, 2018 by ShoreGroup
How to Select the Right IT Lifecycle Services Vendor
By bringing in 3rd party vendors, many companies can improve the operational efficiency of their IT team while freeing up resources for strategic initiatives like improving security against potential threats. An IT lifecycle services vendor can pro...
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January 15, 2018 by ShoreGroup
Actionable Tips for Contact Center Optimization
Contact centers have a reputation for being sources of stress, so much so that there are entire companies dedicated to helping people avoid calling customer service. One of these companies even allows you to hire someone to navigate annoying IVR sy...
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January 10, 2018 by ShoreGroup
3 Overlooked Keys to Software Platform Implementation
When planning a software platform implementation, it’s standard for IT leaders to consider the ramifications of this project on their existing systems and infrastructure. Much of this process is devoted to ensuring that any migration of data occurs...
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January 5, 2018 by ShoreGroup
How to Take Your Contact Center Strategy to the Next Level
The fact that customers still regularly have bad experiences with contact centers can seem like a head-scratcher. Everyone, including contact center directors, has had to deal with long holds, frustrating transfers, and the pain of having to repeat...
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