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Find out how ShoreGroup unleashes business value for leading enterprises, service providers, and government agencies.
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Comprehensive IT Lifecycle Services

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Consult
Align IT strategy and business goals with the help of our business and technology experts.
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Design
Flexible, robust, secure and cost-effective IT network designs that unlock technology value.
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Implement
Proven project methodologies that deliver on target, on time and on budget.
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Operate
Proactive ITIL incident, problem and change management services that maximize availability and performance.
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Optimize
Continuously enhance the operational capabilities and business value of your service delivery infrastructure.
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Contact Centers

Turn your contact center into a customer loyalty powerhouse. ShoreGroup is the recognized leader in Cisco contact center consulting, design, implementation and management. We have successfully rolled out hundreds of new contact centers and contact center upgrades for our clients, including some of the largest multichannel contact centers in the world.
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Collaboration

Communicate, collaborate and create – anytime, anywhere, and on any device. Our unified communications solutions leverage industry-leading Cisco technology to connect your business efficiently and reliably. ShoreGroup has built and managed some of the most capable unified communications networks in the world, totaling more than 1 million endpoints.
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Data Centers

Faster, stronger, more agile. ShoreGroup transforms your data center, taking it to unprecedented levels of efficiency, availability, performance and cost-effectiveness. We are experts in data center design, optimization and management, with comprehensive real-world experience of virtualization, hybrid cloud, unified computing, and other leading-edge data center technologies.
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"A 15 year partnership based on trust and integrity, with an unwavering commitment to customer satisfaction"
Chris Maitner, Vice President, IT Operations at GAF Corporation

From the Blog

June 15, 2018 by ShoreGroup
Advanced Reporting and Analytics Offer Digital Paydirt
The number of data streams that come into the contact centers of many modern organizations can be extensive. Contact management systems, automatic call distribution (ACD), interactive voice recognition (IVR), quality monitoring, workforce managemen...
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June 8, 2018 by ShoreGroup
A Modern Contact Center Means Choice for Customers
  Consumers today are tethered to technology more than ever before. Hardly a person leaves their home without toting a device of some sort that enables them to talk, text, email, or chat. A study by eMarketer bears out the prevalence of this on-the...
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May 30, 2018 by Guest Author: Robert Waters
A Clean Signal is the Holy Grail of Root Cause Analysis
Root Cause Analysis (RCA) is a method of IT problem-solving. It is typically applied to identifying the origin of problems in a network that are impacting the delivery of services. RCA must be performed systematically and is therefore often thought...
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May 25, 2018 by ShoreGroup
Advanced Contact Center Reporting Conquers Digital Mess
Author Heidi Glenn wrote an excellent piece several years ago for National Public Radio about the fading of the family photo album. In the story, she talks about our eagerness as a society to capture digital images on an almost continual basis in t...
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