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ShoreGroup Renews Cisco Advanced Collaboration Architecture Specialization

ShoreGroup was recently recognized by Cisco for once again achieving the distinguished Advanced Collaboration Architecture Specialization.
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Cisco Webex Contact Center Makes Contact Centers Strategic Assets

ShoreGroup Solutions is leading the way in helping businesses turn their contact centers into strategic assets by offering Cisco© Webex Contact Center.
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Tips for Increasing Adoption of Unified Communications in Healthcare

Implementing a unified communications healthcare platform at your health system is only the first step. How do you promote adoption among end users?
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ShoreGroup Solutions Retains Prized Cisco CMSP Designation

ShoreGroup again has fulfilled all criteria for the prestigious Cisco Cloud and Managed Services Partner Master (CMSP) designation.
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Healthcare Cybersecurity Best Practices Every CIO Should Know

What healthcare cybersecurity best practices will keep your data safe?
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In Healthcare, Good Disaster Recovery Planning is Essential

Good disaster recovery planning doesn’t have to break the bank. Learn about preparing your health insurance contact center for fires, floods, and storms.
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5 Ways to Keep Your Contact Center in Regulatory Compliance

The ramifications of careless contact center cost-cutting and falling out of regulatory compliance can be avoided by asking five important questions.
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Protect Contact Center Customers' Personally Identifiable Information (PII)

Are you keeping your contact center customers' personally identifiable information (PII) safe? They entrust you with their data so you need to protect it.
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Send Contact Center Downtime Packing

Downtime in the contact center is costly. It also damages the brand, adversely affects employee morale and customer loyalty among other things.
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Up-To-Date Contact Center Software Keeps You in the Fast Lane

Outdated contact center software can be costly and increases the risk of downtime and data breaches. Assess your contact center by asking 5 key questions.
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Customer Success: A Culture Rather Than a Buzzword

Managed Service Providers (MSPs) serious about their customers' success have made customer success central to their company culture and mission.
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Artificial Intelligence (AI) Continues to Redefine Contact Centers

Artificial Intelligence (AI) is redefining the contact center. The question is not about whether to rely on AI but rather how far a company should go with it.
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