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–IT Services–

Managed Services Providers Are More Than Just Gurus

Mar 19, 2018
As IT environments increase in complexity, many companies are leaning on expanded services offered by managed services providers including voice, security, and carrier management. Read on to learn how you can rely on additional managed services for more effective IT management.


Forrester IT Management Study: What You Don't Know Could Hurt You

Mar 13, 2018
A new IT management study by Forrester Research finds that although IT teams understand the importance of proactive monitoring, half of them are still primarily reactive in their day-to-day operations. Read on to learn ways to become more proactive which will lead to greater business success.

–IT Services–

Turning IT Infrastructure Optimization From Theory to Reality

Mar 9, 2018
Optimized IT Infrastructure takes great efforts to go from the planning phase to implementation phase. The secret to a successful IT infrastructure optimization is often finding a partner who can leverage their experience to bootstrap you the next level of operational maturity.

–Cloud Strategy–

The Cloud is Not New; Figuring Out How to Use It May Be

Feb 27, 2018
The Cloud is not a new phenomenon. In fact, it has been around for decades. So why does it still seem like the hottest new thing in computing? Read on to learn why more and more businesses are moving to the Cloud and how to best implement a winning-cloud strategy.

–Information Security–

Effective Data Management and Security Requirements

Feb 23, 2018
Data security breaches can cause businesses to incur considerable costs. At the same time, being too conservative in your data management approach can leave you behind the competitive curve. Learn the different requirements needed to have effective data management and security here.


ShoreGroup's Community Service Day: A Salute to Veteran Patients

Feb 16, 2018
ShoreGroup participated in National Salute Week, a U.S. Department of Veterans Affairs program that pays tribute and appreciation to the over 98,000 Veteran patients across the United States. Read on to learn more about this give-back community event.


ShoreGroup University: Our Commitment to a Customer-First Culture

Feb 9, 2018
ShoreGroup announces ShoreGroup University: A training and development program for employees to ensure that customers are provided quality IT services and solutions. ShoreGroup has the IT know-how backed by industry-recognized certifications offering an exceptional customer experience.

–IT Services–

How to Select the Right IT Lifecycle Services Vendor

Jan 18, 2018
Choosing an IT Lifecycle Services Vendor is all about knowing what questions you should be asking to find the right match.

–Contact Center Optimization–

Actionable Tips for Contact Center Optimization

Jan 15, 2018
Contact center optimization can start today. These actionable tips will help you improve operations without making major changes to your infrastructure.


3 Overlooked Keys to Software Platform Implementation

Jan 10, 2018
Software platform implementation doesn’t have to slow you down - you can see strong ROI right out of the gate if you pay attention to these three essential aspects of any rollout. Here’s a more detailed look at the frequently overlooked areas of software platform implementation.

–Contact Center–

How to Take Your Contact Center Strategy to the Next Level

Jan 5, 2018
Revitalizing your contact center strategy isn’t as hard as it seems. By implementing a few key solutions like remote workers and omnichannel technology, you can end the cycle of poor service experiences and transform your contact center into a source of pride and profit.

–Information Security–

The Secret to Effective Data Breach Management

Jan 2, 2018
Data Breach management is the kind of thing you don’t want to be figuring out in the moment. Effective management, planning, and communication can make the difference between a close call and a disaster. Contact ShoreGroup to develop a data breach incident response plan.

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