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Company Culture and Collaboration Determines Digital Transformation

Peter Drucker coined the term, Culture eats strategy for breakfast. This is important to remember when you create your digital transformation strategy. You must take a culture-first approach and support it with the right collaboration technologies and IT adoption services to ensure its success.
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Cisco and AWS Partner on Open-Source Containers

Containerized applications can now be deployed and managed more easily across on-premises and the AWS Cloud thanks to a new partnership between Cisco and AWS. This arrangement provides an alternative and an opportunity to deploy in the Cloud despite regulatory concerns and corporate culture.
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IT Managed Services—It's Time To Make the Switch

There're many needs that motivate a business to consider hiring a managed services provider: financial, technical, or even just simply needing to change how the IT department runs. But whatever the reason, it’s time to stop just thinking about it and start making the switch to managed services.
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Gartner's 2018 UCaaS Magic Quadrant Should Be an Eye Opener

According to Gartner, there's a major shift happening from premises-based Unified Communications (UC) to cloud Unified Communications as a Service (UCaaS). We'll analyze their latest Magic Quadrant to assist you as you consider moving to a Communications as a Service platform.
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What to Look for in a Managed IT Services Provider

There's a lot to consider when hiring a Managed Services Provider. Perhaps most important is to think of today's MSPs as a partner to your business and make sure they truly understand your organization. Also, be rest assured that they'll never replace but rather complement your internal IT.
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Customer Service Week Reminds of Contact Center Importance

Earlier this month organizations across the country celebrated Customer Service Week. This annual event recognizes a company's commitment to their employees and customers. It's also a good time to reflect on ways to improve contact center service with omnichannel support, analytics, and the Cloud.
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ShoreGroup Solutions: We Eat IT Complexity for Breakfast

Projects are never easy. Excitement and optimism can turn quickly to despair when you hit a roadblock due to unforeseen complications. ShoreGroup revels in taking on complicated IT projects. In fact, we eat IT complexity for breakfast! Read on to learn more.
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IT Adoption Failure Can Derail Digital Transformation

Ensuring IT adoption is critical for digital transformation. When considering an adoption program focus on actively leading adoption, creating stakeholders, understanding the company-wide impact, and judiciously enforcing technology usage to ensure a successful outcome.
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Customer Journey Platform Makes Contact Centers Strategic Assets

Turn your contact center in a strategic asset by leveraging Cisco's Customer Journey Platform and ShoreGroup's contact center expertise. Using predictive analytics, this omnichannel, cloud-based solution will improve performance, sales, and create an exceptional experience for your customers.
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Avoid Getting Hooked by Spear Phishing

According to Symantec, 71 percent of all cyberattacks are launched by spear phishing. Spear phishing is a targeted email phishing spoof focused on a specific person with the hopes of gathering confidential information. Read on to learn how you can mitigate this increasingly sophisticated threat.
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Customer Engagement and Secrets from Calabrio C3

How can organizations amplify connections with customers and employees? Read on to learn some secrets on enabling technologies, the next generation of consumers, and other considerations taken from the recent Calabrio customer engagement conference in Nashville, Tennessee.
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Score Big with Advanced Contact Center Reporting and Analytics

For better contact center reporting and analytics, you need to understand what data matters most based on the objectives of your business. The best way to start is to ask three questions: What’s most important to your business? What does it look like when done well? And, how will you measure it?
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