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Unified Communications as a Service (UCaaS) Keeping Businesses Focused

Companies are in a quandary over how to regain their focus in a world in which technology is a necessity for competing. Many are now discovering that unified communications as a service (UCaaS) is the answer and part of their digital transformation and cloud strategies.
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Flying High in a Hybrid Cloud World

The transition to hybrid cloud can be arduous depending on the environment and the needs of the business. To ensure that move is a successful one, follow a few important steps including using the right technology and leaning on a managed service provider (MSP) for assistance.
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AWS, IBM, Google Shake-Up Market With Cloud Alternatives

Hybrid solutions with both cloud and on-prem infrastructure are growing in popularity. Eyeing current trends and forecasts, the Big Three of AWS, IBM, and Google are moving to capitalize.
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Are Companies Shifting to Private Cloud?

Private cloud is growing fast as companies create powerful on-premises cloud platforms in their own data centers. However, public and hybrid cloud are still viable alternatives. Factors to consider when determining what's best for your business include cost, compliance, security, access, and scale.
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Cloud Predictions for 2019

Cloud computing is predicted to be the engine of the digital transformation in 2019, and companies are ready to invest more than ever before. Hybrid cloud, data lakes, and artificial intelligence (AI) will be the important drivers of cloud adoption and innovation.
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MSPs Provide Answers to Contact Center Needs

With increasing competition, businesses realize that offering great customer experiences via the contact center is the best path to success. Lean on a managed services provider to keep your contact center aligned with customer's needs. They have the experience and expertise you're looking for.
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5 Managed Services Trends to Watch in 2019

Cloud computing, managed security, and hyperconverged networks are influencing the enourmous growth of the managed services market. Managed Services Providers (MSPs) allow businesses to regain their focus on primary operations and key initiatives allowing for greater efficiency and productivity.
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Unique Companies, Same Reliance on Tech for Relationships

Organizations everywhere understand that building relationships leads to great customer experiences. Read how a multi-national health organization, a media giant, and a regional hospital deployed technology to improve the relationships and experience for the people and communities they serve.
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Broader Use Cases for Hyperconverged Infrastructure Says Gartner

Hyperconverged infrastructure (HCI) solutions combine computation, networking, and storage into a an easy-to-use system that brings speed and efficiency to IT. As more IT teams embrace HCI, they're finding new use cases for it, including key business initiatives like digital transformation.
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Cloud Computing Coming of Age in 2019

Cloud adoption is on the rise. Many businesses are seeing the cost, scalability, and flexibility benefits. Platform-as-a-Service, hybrid cloud environments, and cloud managed services will define 2019 as companies look to meet customers high expectations and needs to stay competitive.
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Keeping Pace with Your IT Needs: ShoreGroup Solutions 2018 Year in Review

The holiday season is a good time to reflect on the past year. ShoreGroup's Solutions had a great 2018, and we wanted to share some of the highlights and also express our gratitude and thanks to you—our valued customers. Be sure to watch the included holiday video message as well. Happy Holidays!
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Meeting Contact Center Spikes Without Seasonal Hiring and Firing

A contact center can feel a bit overwhelmed from the deluge of customer inquiries during the holidays often resulting in a poor customer experience. Take on this year's peak season with confidence by learning how to best adapt without necessarily hiring temporary workers.
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