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–Data Centers–

Cisco DNA Simplifies Enterprise Network Operations

Jul 13, 2018
Cisco DNA is an open, extensible, and software-driven architecture enabling businesses to innovate faster, reduce cost and complexity, and lower risks. Learn more about what Cisco DNA is and how it can be used to accelerate digital transformation.

–Cloud Strategy–

Redundancy in Cloud Computing Means Checking Four Areas

Jul 6, 2018
There's a multitude of occurrences that can threaten a business's IT operations including natural disasters, outages, sabotage, and human error. Leverage the Cloud to ensure your organization stays up-and-running by focusing on four levels of redundancy: hardware, process, network, and geographic.

–Contact Center–

The Cloud Provides Critical Flexibility for Businesses

Jun 29, 2018
Safeguard against inevitable change by digital infrastructure built on cloud technology. The Cloud delivers flexibility and other advantages. It also helps ensure your company can adapt to whatever comes next.

–IT Services–

Questions to Ask Your Prospective Managed Service Provider (MSP)

Jun 22, 2018
When shopping for a Managed Service Provider (MSP), it's prudent to carry out due diligence to ensure you find the right fit for your unique organization. Read this blog post to help guide that process with key fundamental questions to ask a prospective MSP.

–Contact Center–

Advanced Reporting and Analytics Offer Digital Paydirt

Jun 15, 2018
The streams of data that comes into today's modern contact center are comparable to mining for ore. Extracting the valuable bits from these streams with advanced reporting and analytics tools is an effective way to gain powerful customer insights leading to better customer and business outcomes.

–Contact Center–

A Modern Contact Center Means Choice for Customers

Jun 8, 2018
To meet today's customers' high expectations, modern contact centers need to offer choices on how they communicate with them. Read on to learn how you can adopt a smarter approach to your contact center and keep your customers satisfied.

–IT Services–

A Clean Signal is the Holy Grail of Root Cause Analysis

May 30, 2018
The holy grail of IT service monitoring is determining the true root cause and obtain a clear understanding of the affected business service. Next, you need to remediate the issue quickly with minimal impact on that service. Read on to learn more.

–Contact Center–

Advanced Contact Center Reporting Conquers Digital Mess

May 25, 2018
As part of a holistic contact center strategy, organizations need to break down data silos and end the pains of patching together data from various sources. Read on to learn how to take advantage of today's advanced reporting systems that will lead to a more productive and informed contact center.

–Contact Center–

Are AI and Chatbots Overwhelming the Contact Center?

May 15, 2018
With all of the technology innovations in the contact center, one must make sure not to lose sight of the human factor. Read how artificial intelligence (AI) and chatbots are transforming today's interactions and how you can incorporate these tools into a winning customer-centered strategy.


News Flash: Cisco Spark is Now Cisco Webex

May 11, 2018
Recently, Cisco announced that Cisco Spark is now Cisco Webex. Read this post to get the latest details and what these changes mean to you.

–Information Security–

Q&A with ShoreGroup’s CEO on IT Infrastructure Management Directions

May 4, 2018
In the second Q&A in our series, we asked ShoreGroup's CEO, John McCarthy, about emerging trends in IT infrastructure management and operations.


Cloud Q&A on Contact Center and Collaboration with ShoreGroup's CEO

Apr 24, 2018
ShoreGroup's CEO, John McCarthy, discusses his thoughts on the Cloud's impact on contact center and collaboration. Read this Q&A interview to learn more.

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