Cisco DNA is an open, extensible, and software-driven architecture enabling businesses to innovate faster, reduce cost and complexity, and lower risks. Learn more about what Cisco DNA is and how it can be used to accelerate digital transformation.
There's a multitude of occurrences that can threaten a business's IT operations including natural disasters, outages, sabotage, and human error. Leverage the Cloud to ensure your organization stays up-and-running by focusing on four levels of redundancy: hardware, process, network, and geographic.
Safeguard against inevitable change by digital infrastructure built on cloud technology. The Cloud delivers flexibility and other advantages. It also helps ensure your company can adapt to whatever comes next.
When shopping for a Managed Service Provider (MSP), it's prudent to carry out due diligence to ensure you find the right fit for your unique organization. Read this blog post to help guide that process with key fundamental questions to ask a prospective MSP.
The streams of data that comes into today's modern contact center are comparable to mining for ore. Extracting the valuable bits from these streams with advanced reporting and analytics tools is an effective way to gain powerful customer insights leading to better customer and business outcomes.
To meet today's customers' high expectations, modern contact centers need to offer choices on how they communicate with them. Read on to learn how you can adopt a smarter approach to your contact center and keep your customers satisfied.
The holy grail of IT service monitoring is determining the true root cause and obtain a clear understanding of the affected business service. Next, you need to remediate the issue quickly with minimal impact on that service. Read on to learn more.
As part of a holistic contact center strategy, organizations need to break down data silos and end the pains of patching together data from various sources. Read on to learn how to take advantage of today's advanced reporting systems that will lead to a more productive and informed contact center.
With all of the technology innovations in the contact center, one must make sure not to lose sight of the human factor. Read how artificial intelligence (AI) and chatbots are transforming today's interactions and how you can incorporate these tools into a winning customer-centered strategy.