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Through Predictive Processes Come Cognitive Contact Centers

AI-powered technology can help companies build cognitive contact centers that can leverage predictive processes that enhance customer service and loyalty.
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Know Your Unified Communications Then Find the Right Partner

Leaning on a reputable Unified Communications (UC) partner will help you make the most of your collaboration tools and digital transformation.
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Employee Collaboration is Key to Customer Experience

Happy employees equal happy customers, so choose your collaboration technology wisely for the right tools play a pivotal role in this harmonious equation.
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Contact Center Learnings Can Prepare for Next Peak Season

The keys to success during next year's contact center peak season can be found in analyzing this year's deluge. Prepare today for a better tomorrow.
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Contact Center Technology Can Overcome Seasonal Headaches

Are you ready for your peak season? With the right contact center technology, you can scale when needed while you earn and build valuable customer loyalty.
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Four Factors to Ensure Cybersecurity Success

As the National Cybersecurity Awareness month comes to a close, it is a good time to review four factors that determine a successful cybersecurity program.
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Cloud Contact Centers Get It Right on Customer Service

Companies determined to succeed must excel in customer service. A cloud contact center will set you up for success and delight your customers.
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The Future of Cloud Contact Centers is Now

Are you ready to examine technologies and cloud solutions that will improve your contact center for the better?
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Digital Transformation Brings Benefits With Right Partner

Companies that pick the right IT partner in their digital transformation will reap benefits including increased revenues, innovation, and customer loyalty.
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Secure Collaboration in Manufacturing is Essential

Today's manufacturing businesses flourish when they leverage secure, anytime, anywhere, collaboration solutions.
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Collaboration Essential for Financial Services to Succeed

Financial services companies must embrace change to survive by utilizing collaboration tools and partnering with the right IT service organization.
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Five Layers for Secure Healthcare Collaboration

Encryption, integration, segmentation, device management, and administrative control are five important layers to ensure secure healthcare collaboration.
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Cisco Webex Ups Collaboration Productivity With New Feature

Ciscos Webex's new feature, People Insights, offers contextual information that further enhances the collaboration experience while improving productivity.
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Unified Communications (UC) Keeps Businesses Collaborating

Unified communications (UC) means all your technologies work together in one secure system making it easier for employees to connect and collaborate.
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Five Ways Cisco Webex Calling Makes Collaboration Smarter

Cisco Webex Calling is a cloud-based communication solution offering secure and intelligent collaboration experiences to meet users' high expectations.
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Cognitive Collaboration: The X Factor in Next-Gen Communications

Cognitive Collaboration enables high-performance teams and customer experiences with its powerful, built-in artificial intelligence (AI).
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Smarter Unified Communications in Five Steps

You can achieve smarter unified communications (UC) that strategically align with your business when you follow five important steps.
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Cloud Migration One Stone at a Time

When considering a cloud migration, savvy companies are working with a Managed Service Provider (MSP) to help them navigate the multitude of options.
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Readying Today for a Cloud Migration Tomorrow

Ensure your cloud migration is a success by working with a qualified managed services partner, bringing on the right team, and identifying objectives.
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ShoreGroup Renews Cisco Advanced Collaboration Architecture Specialization

ShoreGroup was recently recognized by Cisco for once again achieving the distinguished Advanced Collaboration Architecture Specialization.
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Cisco Webex Contact Center Makes Contact Centers Strategic Assets

ShoreGroup Solutions is leading the way in helping businesses turn their contact centers into strategic assets by offering Cisco© Webex Contact Center.
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Tips for Increasing Adoption of Unified Communications in Healthcare

Implementing a unified communications healthcare platform at your health system is only the first step. How do you promote adoption among end users?
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ShoreGroup Solutions Retains Prized Cisco CMSP Designation

ShoreGroup again has fulfilled all criteria for the prestigious Cisco Cloud and Managed Services Partner Master (CMSP) designation.
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Healthcare Cybersecurity Best Practices Every CIO Should Know

What healthcare cybersecurity best practices will keep your data safe?
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In Healthcare, Good Disaster Recovery Planning is Essential

Good disaster recovery planning doesn’t have to break the bank. Learn about preparing your health insurance contact center for fires, floods, and storms.
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5 Ways to Keep Your Contact Center in Regulatory Compliance

The ramifications of careless contact center cost-cutting and falling out of regulatory compliance can be avoided by asking five important questions.
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Protect Contact Center Customers' Personally Identifiable Information

Are you keeping your contact center customers' personally identifiable information (PII) safe? They entrust you with their data so you need to protect it.
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Send Contact Center Downtime Packing

Downtime in the contact center is costly. It also damages the brand, adversely affects employee morale and customer loyalty among other things.
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Up-To-Date Contact Center Software Keeps You in the Fast Lane

Outdated contact center software can be costly and increases the risk of downtime and data breaches. Assess your contact center by asking 5 key questions.
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Customer Success: A Culture Rather Than a Buzzword

Managed Service Providers (MSPs) serious about their customers' success have made customer success central to their company culture and mission.
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Artificial Intelligence (AI) Continues to Redefine Contact Centers

Artificial Intelligence (AI) is redefining the contact center. The question is not about whether to rely on AI but rather how far a company should go.
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Women in Tech Sales Are Good for Business

Women in tech sales meet today's savy consumers' expectations. They offer a personal and collaborative buying experience that is in sync with their needs.
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ITIL for IT Service Management: More Vital Than Ever

ITIL has a rich history and continues today to be vital for IT service management. It improves performance, saves money, and meets customers' ongoing needs
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A Strong Cloud Contact Center Platform Bolsters Efficiency

A strong contact center platform can address efficiency and security, eliminate unseen costs, and capitalize on hidden opportunities.
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Securing the Cloud Contact Center

Despite the abundance of advantages for moving contact centers to the Cloud, security and compliance are still real concerns. Learn how an MSP can help.
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Webex Calling: A Cloud-Calling Game Changer

ShoreGroup Solutions is one of just 19 US-based partners given the go-ahead to sell Cisco's new, global, cloud-calling solution—Webex Calling.
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Readying for a Move to Cloud Calling

The reasons for moving from on-premise to cloud calling are plentiful. The quality of the planning and preparation is a leading predictor of success.
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OpEx Benefits Top CapEx for Business Cloud Communications

For businesses considering options for unified communications (UC), opting for a cloud-based communication system can be a game-changer.
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Unified Communications as a Service (UCaaS) Keeping Businesses Focused

Companies are now discovering that unified communications as a service (UCaaS) can help with their digital transformation and cloud strategies.
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Flying High in a Hybrid Cloud World

The transition to hybrid cloud can be arduous depending on the environment and the business needs. Lean on a managed service provider (MSP) for assistance.
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AWS, IBM, Google Shake-Up Market With Cloud Alternatives

Eyeing current hybrid cloud trends and forecasts, the Big Three of AWS, IBM, and Google are moving to capitalize.
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Are Companies Shifting to Private Cloud?

Not sure if you need a private, public, and hybrid cloud? Consider business costs, compliance, security, access, and scale in your decision-making process.
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Cloud Predictions for 2019

Cloud computing is predicted to be the engine of the digital transformation in 2019 and companies are ready to invest more than ever before.
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MSPs Provide Answers to Contact Center Needs

Offering great customer service is the best path to success. Lean on a managed service provider to keep your contact center aligned with customer's needs.
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5 Managed Services Trends to Watch in 2019

Cloud computing, managed security, and hyperconverged networks are influencing the enormous growth of the managed services market. Read about the trends.
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Unique Companies, Same Reliance on Tech for Relationships

Read how a health organization, a media giant, and a hospital deployed technology to improve the relationships for the people and communities they serve.
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Broader Use Cases for Hyperconverged Infrastructure Says Gartner

As more IT teams embrace hyperconverged infrastructure (HCI), they're finding new use cases for it, including digital transformation.
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Cloud Computing Coming of Age in 2019

Platform-as-a-Service, hybrid cloud environments, and cloud managed services will define 2019 as companies look to meet customers' high expectations.
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Keeping Pace with Your IT Needs: ShoreGroup 2018 Year in Review

The holiday season is a good time to reflect on the past year. We want to share the highlights and express our thanks to our customers. Happy Holidays!
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Meeting Contact Center Spikes Without Seasonal Hiring and Firing

Take on this year's peak season with confidence by learning how to best adapt without necessarily hiring temporary workers for your contact center.
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Keep Contact Center Headcount in Check as Season Abounds

Read about creative ways to provide great customer service without an increase in headcount during this year's peak season.
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Padlock Symbol Backfires as Phishing Warning

The padlock icon shown on your browser bar is a symbol confirming the security of your webpage but it may be false. Read more to protect yourself.
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Company Culture and Collaboration Determines Digital Transformation

Peter Drucker coined the term, Culture eats strategy for breakfast. This is important to remember when you create your digital transformation strategy.
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Cisco and AWS Partner on Open-Source Containers

Containerized applications can now be deployed and managed easier across on-premises and the Cloud thanks to a new partnership between Cisco and AWS.
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IT Managed Services—It's Time To Make the Switch

There're many needs that motivate a business to consider hiring a managed services provider (MSP). Read why now is the time to make the switch.
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Gartner's 2018 UCaaS Magic Quadrant Should Be an Eye Opener

According to Gartner, there's a major shift from premises-based Unified Communications (UC) to cloud Unified Communications as a Service (UCaaS).
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What to Look for in a Managed IT Services Provider

There's a lot to consider when hiring a Managed Services Provider. Be rest assured that they'll never replace but rather complement your internal IT.
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Customer Service Week Reminds of Contact Center Importance

Customer Service Week recognizes a company's commitment to employees and customers. It's also a good time to focus on contact center improvements.
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ShoreGroup Solutions: We Eat IT Complexity for Breakfast

ShoreGroup revels in taking on complicated IT projects. In fact, we eat IT complexity for breakfast! Read on to learn more.
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IT Adoption Failure Can Derail Digital Transformation

Ensuring IT adoption is critical for digital transformation. Follow a few useful tips when considering an adoption program to ensure its success.
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Avoid Getting Hooked by Spear Phishing

Spear phishing is a targeted email phishing tactic focused on a specific person with the hopes of gathering information. Learn how to mitigate this threat.
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Customer Engagement and Secrets from Calabrio C3

How can organizations amplify connections with customers and employees? Learn some secrets taken from the recent Calabrio customer engagement conference.
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Score Big with Advanced Contact Center Reporting and Analytics

For better contact center reporting and analytics, you need to understand what data matters most based on the objectives of your business.
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Let Hybrid Cloud Be Your Greenfield Migration Strategy

If you're not sure what cloud migration strategy to take, you may want to consider hybrid. It accelerates implementation while not overtaxing resources.
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A Shift to the Cloud Needs a Plan

Often cloud migrations fail due to a lack of a governance and planning. A migration plan which employs solid project management methodologies can help.
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Digital Transformation Means Knowing What You Want to Achieve

Digital transformation is unique for every organization, but for it to be successful, it needs a well-defined strategy.
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Business Email Compromise Forces Organizations to Adapt to Stem Losses

Business email compromise (BEC) continues to threaten businesses because cybercriminals continue to adapt their schemes. Learn how to safeguard yourself.
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Advanced Endpoint Protection (AEP) Versus Traditional Antivirus

Protecting company networks have evolved from traditional antivirus to advanced endpoint protection (AEP). Read how AEP can defend against cyberthreats.
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Advanced Endpoint Security (AEP) Effectiveness Means...

Advanced endpoint protection (AEP) is the next evolution of protection for businesses in the war against cybercrime. Read more.
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What is IT Orchestration and How Can You Benefit Using an MSP?

Read this post to learn about IT orchestration and how a managed service provider (MSP) can help you take advantage of all the benefits it has to offer.
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Cisco DNA Simplifies Enterprise Network Operations

Cisco DNA is an open, extensible, and software-driven architecture enabling businesses to innovate faster, reduce cost and complexity, and lower risks.
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Redundancy in Cloud Computing Means Checking Four Areas

Leverage the Cloud to ensure your organization stays up-and-running by focusing on four levels of redundancy: hardware, process, network, and geographic.
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The Cloud Provides Critical Flexibility for Businesses

Safeguard against inevitable change by digital infrastructure built on cloud technology. The Cloud delivers flexibility and other advantages.
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Questions to Ask Your Prospective Managed Service Provider (MSP)

When shopping for a Managed Service Provider (MSP), it's prudent to carry out due diligence to ensure you find the right fit for your unique organization.
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Advanced Reporting and Analytics Offer Digital Paydirt

Data that come into the contact center are comparable to mining for ore. When you can extract it with reporting & analytics, you gain customer insights.
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A Modern Contact Center Means Choice for Customers

To meet today's customers' high expectations, modern contact centers need to offer choices on how they communicate with them.
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A Clean Signal is the Holy Grail of Root Cause Analysis

The holy grail of IT service monitoring is determining the root cause and affected business service. Next you need to remediate quickly with minimal impact
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Advanced Contact Center Reporting Conquers Digital Mess

Organizations need to break down data silos. Take advantage of today's advanced reporting systems for a more productive and informed contact center.
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Are AI and Chatbots Overwhelming the Contact Center?

Artificial intelligence (AI) and chatbots are transforming today's interactions in the contact center. Make sure you don't lose sight of the human factor.
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News Flash: Cisco Spark is Now Cisco Webex

Recently, Cisco announced that Cisco Spark is now Cisco Webex. Read this post to get the latest details and what these changes mean to you.
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Q&A with ShoreGroup’s CEO on IT Infrastructure Management Directions

In the second Q&A in our series, we asked ShoreGroup's CEO, John McCarthy, about emerging trends in IT infrastructure management and operations.
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Cloud Q&A on Contact Center and Collaboration with ShoreGroup's CEO

ShoreGroup's CEO, John McCarthy, discusses his thoughts on the Cloud's impact on contact center and collaboration. Read this Q&A interview to learn more.
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3 Metrics That Demonstrate the Value of IT Managed Services

Learn how to assess the value of IT managed services using three specific measurements a part of the decision-making process.
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On-Prem to Cloud Migrations: Comparing Greenfield vs. Brownfield

When planning an on-prem to cloud migration, how can you know whether a greenfield or brownfield strategy is right for you? Read on to find out.
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Forrester IT Infrastructure Study: Healthy IT Helps Businesses Thrive

According to Forrester, if your IT infrastructure ecosystem isn't healthy, your business can't thrive. Read the report including their recommendations.
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Three Ways Managed Service Providers Can Help With IT Cost Management

Is it better to use in-house IT personnel or rely on a managed service provider? When it comes to IT cost management, MSPs are a clear choice.
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Managed Services Providers Are More Than Just Gurus

As IT environments increase in complexity, many companies are leaning on expanded services offered by managed services providers (MSPs).
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Forrester IT Management Study: What You Don't Know Could Hurt You

A new study by Forrester finds that although IT teams understand the importance of proactive monitoring, half of them are still primarily reactive.
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Turning IT Infrastructure Optimization From Theory to Reality

Optimized IT Infrastructure takes great efforts to go from the planning to implementation. Find a partner who can leverage their experience and help you.
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The Cloud is Not New; Figuring Out How to Use It May Be

The Cloud is not new. It has been around for decades. Learn why businesses are moving to the Cloud and how to best implement a winning-cloud strategy.
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Effective Data Management and Security Requirements

Data breaches can cause businesses to incur considerable costs. Learn the different requirements needed to have effective data management and security.
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ShoreGroup's Community Service Day: A Salute to Veteran Patients

ShoreGroup participated in National Salute Week, a U.S. Department of Veterans Affairs program that pays tribute to Veteran patients across the U.S.
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ShoreGroup University: Our Commitment to a Customer-First Culture

ShoreGroup announces ShoreGroup University: A training program for employees to ensure that customers are provided quality IT services and solutions.
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How to Select the Right IT Lifecycle Services Vendor

Choosing an IT Lifecycle Services Vendor is all about knowing what questions you should be asking to find the right match.
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Actionable Tips for Contact Center Optimization

Contact center optimization can start today. These actionable tips will help you improve operations without making major changes to your infrastructure.
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3 Overlooked Keys to Software Platform Implementation

Software platform implementation doesn’t have to slow you down. You can see strong ROI right if you pay attention to these three essential aspects.
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How to Take Your Contact Center Strategy to the Next Level

Revitalizing your contact center strategy isn’t as hard as it seems. By implementing a few key solutions, you can transform your contact center.
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The Secret to Effective Data Breach Management

Effective data breach management, planning, and communication can make the difference between a close call and a disaster. Be prepared.
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8 Best Practices to Avoid Email Phishing Scams

The rise of email phishing attacks is due in part to the fact that they’re so successful. Are you doing everything you can to defend against the threat?
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'Tis the Season 2017—A Year of Momentum & Appreciation from ShoreGroup

Happy Holidays from ShoreGroup! 2017 has been an outstanding year, and we wanted to recap some noteworthy highlights and thank you for your business.
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Which Tool for Improving Collaboration is Right for My Team?

Modern communications systems give you the opportunity to improve collaboration. Here's a look at some popular tools including Cisco Webex Teams.
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How to Build a Data Breach Incident Response Plan

How can you design a response plan that addresses common mistakes companies make in response to a data breach? Follow these four steps to get started.
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Business Email Compromise (BEC): Your Latest Security Achilles Heel

Business email compromise is trending in the cybercrime world, but what is it? Why is it such an insidious threat and how can it be stopped? Read on...
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Good Disaster Recovery Planning Makes All The Difference In Healthcare

A healthcare's contact center core systems need to be designed with a disaster recovery plan in mind so that they're not impacted by any catastrophes.
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Network Assessments are Only Worth Buying If …

Do you know what's on your network? If you answered No, it may be time for a network assessment to take a closer look.
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Encourage Collaboration With These Software Tools

Lack of collaboration is a common problem at corporations. Read our blog post to learn how to encourage collaboration with these helpful software tools.
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There's a Lack Of Collaboration In The Workplace

Business leaders cite a lack of collaboration in the workplace as one of many issues they face. Learn 3 reasons why workplaces struggle with collaboration.
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Fear The Future of Unified Communications

In order to stay competitive in any field, you have to keep up with emerging technologies. Learn why you should fear the future of unified communications.
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How is Hyper-Convergence Changing IT Management Services?

Hyper-Convergence is a term that’s thrown around a lot, but behind the buzz lays great potential and initial results for IT management services.
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Improve Collaboration Between Teams With This Tool

Modern communications systems give you the opportunity to improve collaboration between all teams of your organization, but which one is right for you?
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How to Add a Spark to Your Team Collaboration Toolkit

Become a more productive, agile, and creative team when you use Cisco Spark—A team collaboration platform suited for today's agile business teams' needs.
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