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Unique Companies, Same Reliance on Tech for Relationships

Organizations everywhere understand that building relationships leads to great customer experiences. Read how a multi-national health organization, a media giant, and a regional hospital deployed technology to improve the relationships and experience for the people and communities they serve.
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Broader Use Cases for Hyperconverged Infrastructure Says Gartner

Hyperconverged infrastructure (HCI) solutions combine computation, networking, and storage into a an easy-to-use system that brings speed and efficiency to IT. As more IT teams embrace HCI, they're finding new use cases for it, including key business initiatives like digital transformation.
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Cloud Computing Coming of Age in 2019

Cloud adoption is on the rise. Many businesses are seeing the cost, scalability, and flexibility benefits. Platform-as-a-Service, hybrid cloud environments, and cloud managed services will define 2019 as companies look to meet customers high expectations and needs to stay competitive.
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Keeping Pace with Your IT Needs: ShoreGroup Solutions 2018 Year in Review

The holiday season is a good time to reflect on the past year. ShoreGroup's Solutions had a great 2018, and we wanted to share some of the highlights and also express our gratitude and thanks to you—our valued customers. Be sure to watch the included holiday video message as well. Happy Holidays!
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Meeting Contact Center Spikes Without Seasonal Hiring and Firing

A contact center can feel a bit overwhelmed from the deluge of customer inquiries during the holidays often resulting in a poor customer experience. Take on this year's peak season with confidence by learning how to best adapt without necessarily hiring temporary workers.
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Keep Contact Center Headcount in Check as Season Abounds

Contact centers can feel overwhelmed with the surge in customer interactions during the holidays. Get creative during this year's peak season and still provide great customer service by adding more self-service options, online communities, chatbots, and intelligent chat.
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Padlock Symbol Backfires as Phishing Warning

The padlock icon displayed on your web browser address bar is a symbol confirming the legitimacy of your webpage. But according to new research 49% of all phishing sites in the third quarter of 2018 displayed that security symbol. To protect yourself from attacks take a few commonsense precautions.
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Company Culture and Collaboration Determines Digital Transformation

Peter Drucker coined the term, Culture eats strategy for breakfast. This is important to remember when you create your digital transformation strategy. You must take a culture-first approach and support it with the right collaboration technologies and IT adoption services to ensure its success.
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Cisco and AWS Partner on Open-Source Containers

Containerized applications can now be deployed and managed more easily across on-premises and the AWS Cloud thanks to a new partnership between Cisco and AWS. This arrangement provides an alternative and an opportunity to deploy in the Cloud despite regulatory concerns and corporate culture.
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IT Managed Services—It's Time To Make the Switch

There're many needs that motivate a business to consider hiring a managed services provider: financial, technical, or even just simply needing to change how the IT department runs. But whatever the reason, it’s time to stop just thinking about it and start making the switch to managed services.
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Gartner's 2018 UCaaS Magic Quadrant Should Be an Eye Opener

According to Gartner, there's a major shift happening from premises-based Unified Communications (UC) to cloud Unified Communications as a Service (UCaaS). We'll analyze their latest Magic Quadrant to assist you as you consider moving to a Communications as a Service platform.
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What to Look for in a Managed IT Services Provider

There's a lot to consider when hiring a Managed Services Provider. Perhaps most important is to think of today's MSPs as a partner to your business and make sure they truly understand your organization. Also, be rest assured that they'll never replace but rather complement your internal IT.
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