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Up-To-Date Contact Center Software Keeps You in the Fast Lane

Outdated contact center software can be costly and increases the risk of downtime and data breaches. Assess your contact center by asking 5 key questions.
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Customer Success: A Culture Rather Than a Buzzword

Managed Service Providers (MSPs) serious about their customers' success have made customer success central to their company culture and mission.
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Artificial Intelligence (AI) Continues to Redefine Contact Centers

Artificial Intelligence (AI) is redefining the contact center. The question is not about whether to rely on AI but rather how far a company should go with it.
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Women in Tech Sales Are Good for Business

Women in tech sales meet today's savy consumers' expectations. They offer a personal and collaborative buying experience that is in sync with their needs.
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ITIL for IT Service Management: More Vital Than Ever

ITIL has a rich history and continues today to be vital for IT service management. It improves performance, saves money, and meets customers' ongoing needs.
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A Strong Cloud Contact Center Platform Bolsters Efficiency

A strong contact center platform can address efficiency and security, eliminate unseen costs, and capitalize on hidden opportunities. Today's organizations are looking more and more to cloud-based contact center solutions to stay ahead of the competition.
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Securing the Cloud Contact Center

Despite the abundance of advantages for moving contact centers to the Cloud, security and compliance are still real concerns. Guarding against identity theft and providing system security are two areas of particular importance. Work with a competent MSP to ensure your contact center is secure.
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Webex Calling: A Cloud-Calling Game Changer

Cisco's business, cloud calling reach is massive with more than 29 million users worldwide. ShoreGroup Solutions is one of just 19 US-based partners given the go-ahead to sell Cisco's new, global, cloud-calling solution—Webex Calling. The new technology, packed with AI, will transform how we work.
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Readying for a Move to Cloud Calling

The reasons for moving from on-premise to cloud calling are plentiful: Reduction in time spent managing systems, scalability, increased collaboration, and cost-savings to name a few. But like any move a business makes, the quality of the planning and preparation is a leading predictor of success.
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OpEx Benefits Top CapEx for Business Cloud Communications

For businesses considering options for unified communications (UC), opting for an OpEx answer can be a game-changer. Savings, tax write-offs, and scalability are just some of the advantages of a cloud-based communications system.
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Unified Communications as a Service (UCaaS) Keeping Businesses Focused

Companies are in a quandary over how to regain their focus in a world in which technology is a necessity for competing. Many are now discovering that unified communications as a service (UCaaS) is the answer and part of their digital transformation and cloud strategies.
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Flying High in a Hybrid Cloud World

The transition to hybrid cloud can be arduous depending on the environment and the needs of the business. To ensure that move is a successful one, follow a few important steps including using the right technology and leaning on a managed service provider (MSP) for assistance.
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