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Cloud Contact Centers Get It Right on Customer Service

Companies determined to succeed must excel in customer service. A cloud contact center will set you up for success and delight your customers.
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The Future of Cloud Contact Centers is Now

Are you ready to examine technologies and cloud solutions that will improve your contact center for the better?
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Five Ways Cisco Webex Calling Makes Collaboration Smarter

Cisco Webex Calling is a cloud-based communication solution offering secure and intelligent collaboration experiences to meet users' high expectations.
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Cloud Migration One Stone at a Time

When considering a cloud migration, savvy companies are working with a Managed Service Provider (MSP) to help them navigate the multitude of options.
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A Strong Cloud Contact Center Platform Bolsters Efficiency

A strong contact center platform can address efficiency and security, eliminate unseen costs, and capitalize on hidden opportunities.
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Securing the Cloud Contact Center

Despite the abundance of advantages for moving contact centers to the Cloud, security and compliance are still real concerns. Learn how an MSP can help.
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Webex Calling: A Cloud-Calling Game Changer

ShoreGroup Solutions is one of just 19 US-based partners given the go-ahead to sell Cisco's new, global, cloud-calling solution—Webex Calling.
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Readying for a Move to Cloud Calling

The reasons for moving from on-premise to cloud calling are plentiful. The quality of the planning and preparation is a leading predictor of success.
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OpEx Benefits Top CapEx for Business Cloud Communications

For businesses considering options for unified communications (UC), opting for a cloud-based communication system can be a game-changer.
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Unified Communications as a Service (UCaaS) Keeping Businesses Focused

Companies are now discovering that unified communications as a service (UCaaS) can help with their digital transformation and cloud strategies.
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Flying High in a Hybrid Cloud World

The transition to hybrid cloud can be arduous depending on the environment and the business needs. Lean on a managed service provider (MSP) for assistance.
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AWS, IBM, Google Shake-Up Market With Cloud Alternatives

Eyeing current hybrid cloud trends and forecasts, the Big Three of AWS, IBM, and Google are moving to capitalize.
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