Revitalizing your contact center strategy isn’t as hard as it seems. By implementing a few key solutions like remote workers and omnichannel technology, you can end the cycle of poor service experiences and transform your contact center into a source of pride and profit.
ShoreGroup works as a trusted advisor to a number of organizations in the health insurance industry. The contact center core systems are designed with disaster recovery plan in mind so that their core systems are not impacted by any disasters. Contact us to secure your systems.
Jan Carlzon is probably not a household name, but articles and case studies about the turn-around he implemented at his organization are referenced widely in management literature and in business school discussions worldwide.