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–Contact Center–

How to Take Your Contact Center Strategy to the Next Level

Jan 5, 2018
Revitalizing your contact center strategy isn’t as hard as it seems. By implementing a few key solutions like remote workers and omnichannel technology, you can end the cycle of poor service experiences and transform your contact center into a source of pride and profit.

–Contact Center–

Good Disaster Recovery Planning Makes All The Difference In Healthcare

Nov 13, 2017
ShoreGroup works as a trusted advisor to a number of organizations in the health insurance industry. The contact center core systems are designed with disaster recovery plan in mind so that their core systems are not impacted by any disasters. Contact us to secure your systems.

–Contact Center–

Having a Modern Contact Center Means Putting Customers in Control

Jul 18, 2017
Customer experience drives the modern contact center, and most of these customers wish to be in control of their service experience. Learn more here.

–Contact Center–

Channel Choice is Key to Contact Center Success

Jan 6, 2017
Omni-channel customer services are no longer nice to have; they are a must-have. And, with the advent of the contact center in the cloud, it's no longer just for the big guys.

–Contact Center–

Contact Center as Profit Center

Dec 16, 2016
Jan Carlzon is probably not a household name, but articles and case studies about the turn-around he implemented at his organization are referenced widely in management literature and in business school discussions worldwide.

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