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Unified Communications (UC) Keeps Businesses Collaborating

/ by ShoreGroup

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  • With so much focus on collaboration, security, and user experience, it's a wonder that IT teams can keep up with the demands of modern business.
  • Unified communications overcome these challenges, tackling collaboration, security, and user experience.
  • A unified communications deployment means all your technologies work together so users collaborate better and all on one system.


What if you had a unified communications (UC) solution that was simpler for your IT team to manage? What if that solution also provided great experiences for your users? The right collaboration portfolio should be easy to integrate. It should also work in the Cloud, on-premises, or in hybrid configurations.


Unified Communications Overcomes Modern Challenges

The challenges of modern business communications are extensive. With so much focus on collaboration, security, and user experience, it’s a wonder that IT teams can keep up. Let’s look at some of these challenges and see how UC can help.

Technology silos. Your IT department supports voice, chat, and video on many devices. Siloed systems require IT to manage multiple vendor solutions. A complexity when trying to keep everything compliant and secure. In these instances, end users bear the brunt of this complexity. Most likely they’ll experience compatibility issues when communicating or collaborating.

Unified communications bridges the gaps. It makes it easier for employees to connect, collaborate, and brainstorm. The results are better productivity and happier teams. Meanwhile, the IT team enjoys one single view of the entire communication system. Optimization and improvements are quickly implemented. Compatibility across solutions reduces friction across workflows. In turn, deploying updates and new features are straightforward.

[Read the cognitive collaboration whitepaper]

Security. Staying ahead of security threats and compliance regulations is a full-time job. The more complex your phone and collaboration solutions are, the harder the task. Wrangling security and compliance across systems can be painful. Adding to the pain are things like firewalls and remote access. It gets sticky when it comes to keeping everything both accessible and in control. For instance, how can you make sure conversations and shared documents are secure?

Combining communication solutions means security is baked in. UC includes firewalls, remote access, and encryption. It’s a complete system with the latest certifications. Worrying about compliance regulations and standards is now a thing of the past. It’s modern security out of the box, and it works with the environment you already have.

User experience. Trying to help employees work with their favorite apps is frustrating for everyone. Connecting desk phone, laptop, and mobile collaboration systems tax IT departments.

With unified communications, employees can be set up to use any device. They can work anywhere the business day takes them. A full unified communications deployment means all your technologies work together. A single application means employees access all their collaboration tools in one place.


Unified Cloud Communications Is Trending

When it comes to collaboration, cloud services are easier and faster to deploy. With it, IT staff have more time to focus on other business needs. Many businesses have already realized this. According to Frost &Sullivan, 44% of companies plan to move to the Cloud in the next one to three years.

Cloud deployments also don’t need the up-front capital that on-premises systems demand. Their subscription-based user licensing delivers more predictable monthly costs. Businesses can transition at their own pace. They don’t need to worry about economic uncertainties or other roadblocks. Organizations know the Cloud is out there, but they want to enjoy the Cloud AND maximize their on-premises investments. Working with the right managed services partner can help a business transition at their pace. For example, they may recommend a hybrid solution that integrates with existing on-premises solutions.

Whatever their pace for implementing UC, businesses have options. Paramount, though, is an end-to-end solution that includes the best-of-breed technologies throughout. This will keep users collaborating, secure, and connected.

Ready to implement AI-powered collaboration tools in your workplace and increase productivity? Read the Future of Collaboration is Cognitive Whitepaper.

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