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In today’s digital economy, enterprises depend on IT. IT is the backbone of the modern organization – driving customer engagement, collaboration and competitive differentiation.

However, managing modern IT environments is hard. IT organizations often spend most of their time just keeping the lights on, rather than driving the innovation that their business demands. Interconnected technologies and rapidly evolving business needs only magnify the problem, leaving IT organizations scrambling for the skills, cost-effective processes and technology solutions they need to move forward.

Forrester report on proactive IT management

With ShorePatrol – ShoreGroup’s comprehensive suite of IT managed services – you can rise to the challenge. ShorePatrol services span from monitoring, to ITIL incident management and remediation, through to change management, technical consulting and business consulting – delivering a complete, scalable solution for all of your service operations needs.
With ShorePatrol, you can choose the exact services you need today – with the option to seamlessly adopt additional services in response to the ever changing needs of your business. We offer a modular engagement model consisting of four interlocking tiers, which can be purchased as separate subscriptions or as part of a full IT managed service.

ShorePatrol managed services include:

ShorePatrol Monitor-Only Services
Continuous proactive monitoring of your IT environment, with automated root cause diagnosis in seconds.
ShorePatrol Monitor & Remediate Services
Our technology experts provide 24x7 remote Network Operation Center coverage, following ITIL-based incident management and break/fix remediation processes.
ShorePatrol Operate Services
Proactive  change  management  and  operational  services  tailored  to the needs of your organization. This service is backed by a team of Customer Care Advocates (CCAs) and  Technology  Leadership  Engineers  (TLEs)  that  know  your  business, to  ensure  the smooth operation of the technology and platforms supporting your business services.
ShorePatrol Optimize Services
A comprehensive range of proven consulting services that include business analysis, business process engineering, technical consulting, design services, assessments and audits, and other high-value services that optimize your technology to support new revenue opportunities, cost reductions and improved operational efficiency.
To find out more about how ShoreGroup can help connect your world, talk to us today.
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