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In the digital economy, customer expectations are growing at an ever-increasing pace. There is an unrelenting demand for new applications and services, and business is won or lost on the customer experience. To succeed in this rapidly evolving landscape, companies need an IT strategy that unlocks business value and opportunities.
However, many companies find it hard to keep up with these demands. Expanding customer requirements are driving rapid technological change – but companies still continue to struggle with limited IT skills and capacity. Upgrading IT infrastructure and applications consumes huge amounts of time, leaving companies unable to respond quickly and effectively to customer needs.
The cloud is part of the solution – in principle, it dramatically increases business agility and reduces IT effort. However, making sense of the vast array of cloud options – including private, public and hybrid clouds – is still a major challenge. Maintaining complex applications in these cloud environments is an even bigger challenge, since cloud offerings typically only address the underlying infrastructure layer.
ShoreGroup can help you to make sense of the myriad of cloud options, delivering pragmatic solutions that dramatically simplify the cloud. We can design, manage and optimize your cloud environment across the entire lifecycle – so that you focus on delighting your customers, rather than struggling with your cloud infrastructure and applications.

We also offer a range of managed cloud services, including:

Contact Center as a Service (CCaaS)
ShoreGroup can host your complete Cisco contact center in a robust cloud environment – driving down infrastructure costs and eliminating the need for you to maintain and upgrade your contact center applications. We provide a range of flexible hosting options, including a full SaaS option available via a cost-effective monthly subscription model, as well as hosting of your software in secure, redundant data centers.
Disaster Recovery as a Service (DRaaS)
ShoreGroup provides a complete disaster recovery solution in conjunction with Sungard, a world leader in IT availability services. We offer cloud-based data protection, recovery of your IT environment or computing infrastructure, and comprehensive management of your entire recovery program. Our DTaaS solutions are designed to work with the most complex hybrid IT environments, and to address a wide range of Recovery Time Objective and Recovery Point Objective targets.
Unified Communications as a Service (UCaaS)
ShoreGroup can host your Cisco collaboration infrastructure – including VoIP, messaging, IM and presence, as well as desktop and mobile TelePresence – providing instant access to a consistent user experience across your entire organization. Again, we offer a flexible range of hosting options, in a world-class hosting environment that features geographic redundancy, auto recovery, carrier-neutral access and state-of-the-art security.
To find out how ShoreGroup can help you to take control of the cloud, get in contact with us today.
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