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In the digital economy, customer expectations are growing at an ever-increasing pace. There is an unrelenting demand for new applications and services, and business is won or lost on the customer experience. In this rapidly evolving landscape, companies need an IT strategy that unlocks business value and opportunities, to succeed. That's where the cloud comes in.
While the cloud holds many benefits, keeping up with these demands taxes many organizations. Expanding customer requirements are driving rapid technological change – but companies still continue to struggle with limited IT skills and capacity. Upgrading IT infrastructure and applications consumes vast amounts of time, leaving companies unable to respond quickly and effectively to customer needs.
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The cloud is part of the solution – in principle, it dramatically increases business agility and reduces IT effort. However, making sense of the vast array of cloud options – including private, public and hybrid clouds – is still a major challenge. Maintaining complex applications in these cloud environments is an even bigger challenge, since cloud offerings typically only address the underlying infrastructure layer.

ShoreGroup can help you make sense of the myriad of cloud options. Using a consultative, application-centric approach, we can design, manage, and optimize your cloud environment—whether it’s private, hybrid or public. This way, you focus on delighting your customers, rather than struggling with your cloud infrastructure and applications.

At ShoreGroup, every cloud implementation begins with a multi-point assessment to ensure that the solution proposed is the solution needed.

A team of industry-recognized engineers, professional services personnel, and operations managers will help your business get the solutions you need to succeed. They’ll work to assess cloud-readiness, migrate your business to the cloud or optimize and automate services, keeping employees, customers and partners connected. 

Download the Cloud Services Brochure

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ShoreGroup offers solutions to meet the needs of the entire IT lifecycle:

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Contact Center as a Service (CCaaS)
ShoreGroup can support your complete contact center in a robust cloud environment – driving down infrastructure costs and eliminating the need for you to maintain and upgrade your contact center applications. A range of flexible options, including a full SaaS option, are available via a cost-effective monthly subscription model. ShoreGroup can also host your software in secure, redundant data centers.
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Disaster Recovery as a Service (DRaaS)
ShoreGroup provides a complete disaster recovery solution. Each DRaaS solution begins with a comprehensive plan tailored to your individual business. ShoreGroup can also provide cloud-based data protection, recovery of your IT environment or computing infrastructure, and comprehensive management of your entire recovery program. Our DRaaS solutions are designed to work with the most complex hybrid IT environments and address a wide range of recovery time objective (RTO) and recovery point objective (RPO) targets.
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Unified Communications as a Service (UCaaS)
ShoreGroup can support your collaboration infrastructure – including VoIP, messaging, IM and presence, as well as desktop and mobile applications – providing instant access to a consistent user experience across your entire organization. A flexible range of options ensures that your business stays connected to your customers, always. Learn more about ShoreGroup’s UCaaS solution.
To find out how ShoreGroup can help you to take control of the cloud, get in contact with us today.
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