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Contact Centers

ShoreGroup is a globally recognized leader in contact center solutions that can deliver business and technical insights that turbocharge your customer interactions. As a provider of industry-leading system design and implementation services, your business will realize cost-effective managed services that transform the reliability and performance of your contact center platform.

Contact Centers

ShoreGroup is not just another contact center services provider. With an unmatched track record across hundreds of contact center customers ranging from five to more than five thousand agents, including some of the largest networked contact center environments in the world, you can count on experienced professionals working with your business. To ensure that it meets the full spectrum of business needs, ShoreGroup works with multiple technology providers and is a recognized specialist for Cisco Unified Contact Center Enterprise, and Cisco Customer Voice Portal solutions and is also recognized as part of the Cisco Authorized Technology Provider (ATP) Program. Be sure to download our Better Contact Center Reporting whitepaper and learn how you can improve your contact center analytics strategy and transform your contact center from a cost center to profit center.

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ShoreGroup offers a comprehensive range of contact center services, including:

Professional Services
ShoreGroup’s best-in-class consulting, design and implementation services let you get the most out of your contact center environment. We align your contact center roadmap with your business goals, create technology strategies that maximize your ROI, and drive robust implementations with proven methodologies that deliver on time and on budget. 
ShorePatrol Managed Services
Our industry-leading range of managed services keep your contact center running smoothly. These services include 24x7 monitoring, incident management and remediation, change management, operations management, and ongoing business and technical optimization of your contact center infrastructure.
Hosting Services
ShoreGroup believes in providing a consultative, application-centric approach to private, hybrid or public cloud solutions. A team of industry-recognized engineers, professional services personnel, and operations managers that will work to help your business achieve its goals. From initial consultation through design, migration, implementation, operations, and  optimization, they will be there guiding you every step of the way.
To find out how ShoreGroup can transform your contact center into a customer satisfaction powerhouse, get in touch with us today.
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