ShoreGroup is a globally recognized leader in contact center solutions that can deliver business and technical insights that turbocharge your customer interactions. As a provider of industry-leading system design and implementation services, your business will realize cost-effective managed services that transform the reliability and performance of your contact center platform.
ShoreGroup is not just another contact center services provider. With an unmatched track record across hundreds of contact center customers ranging from five to more than five thousand agents, including some of the largest networked contact center environments in the world, you can count on experienced professionals working with your business. To ensure that it meets the full spectrum of business needs, ShoreGroup works with multiple technology providers and is a recognized specialist for Cisco Unified Contact Center Enterprise, and Cisco Customer Voice Portal solutions and is also recognized as part of the Cisco Authorized Technology Provider (ATP) Program. Be sure to download our Better Contact Center Reporting whitepaper and learn how you can improve your contact center analytics strategy and transform your contact center from a cost center to profit center.