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Contact CenterDecember 20, 2019
To Envision the Future of IT, Look to the Past
Envisioning the future of IT including collaboration, contact center, or even a move to the Cloud may be as simple as looking and learning from the past.
Digital Transformation Brings Benefits With Right Partner
Companies that pick the right IT partner in their digital transformation will reap benefits including increased revenues, innovation, and customer loyalty.
In Healthcare, Good Disaster Recovery Planning is Essential
Good disaster recovery planning doesn’t have to break the bank. Learn about preparing your health insurance contact center for fires, floods, and storms.
Protect Contact Center Customers' Personally Identifiable Information
Are you keeping your contact center customers' personally identifiable information (PII) safe? They entrust you with their data so you need to protect it.